Job title: Senior Technical Support
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: negotiable
Location: Middlewich, UK
Job published: 2023-11-29
Job ID: 33193
Contact name: Richard Padget
Phone number: +441617147120
Contact email: richard@candour-solutions.co.uk

Job Description

Senior Infrastructure Engineer – Middlewich (Cheshire) – in office

#TeamCandour are working with a thriving solutions provider to source an accomplished Microsoft focussed Senior Infrastructure Engineer to join their thriving team. Potential applicants will need a solid grounding in essential Microsoft tech – Windows Server, O365, Azure, Active Directory etc – as well as a willingness to travel to client site occasionally along with participation in the on-call rota.

Key Responsibilities:

  • Working with and supporting the team.
  • To be able to accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.
  • To provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.  
  • To provide 1st and 2nd line helpdesk support to customers for hardware, software, audio-visual, and telephone equipment.  
  • In addition, they may be called upon to do other duties as demand occurs.
  • To work towards and complete Microsoft Certifications for IT Professionals
  • To audit new customers IT and provide reports back to customers, including meeting with customers to discuss the audit and findings / recommendations.
  • To be aware of and abide by Amita’s health and safety procedures and associated polices.
  • To proactively implement Amita’s policies and procedures.
  • To maintain satisfactory standards of safety and security in relation to customers

Personal Qualities and Skills:

  • Professional in their attitude
  • Flexible and willing to learn
  • Able to demonstrate good initiative
  • Excellent communication skills
  • Well presented
  • An excellent attendance record
  • A good team player
  • Have skills and knowledge around networking, firewalls and routing protocols.
  • Have skills and knowledge around the Microsoft portfolio and Virtualisation Technologies.
  • Extensive use of all currently supported Microsoft Operating Systems.
  • Extensive use of Microsoft Office.  
  • Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, DNS.
  • Microsoft certified desirable

If you’re curious and want to know more we’re available anytime to talk through the details!