Job Description
Senior Infrastructure Engineer – Middlewich (Cheshire) – in office
#TeamCandour are working with a thriving solutions provider to source an accomplished Microsoft focussed Senior Infrastructure Engineer to join their thriving team. Potential applicants will need a solid grounding in essential Microsoft tech – Windows Server, O365, Azure, Active Directory etc – as well as a willingness to travel to client site occasionally along with participation in the on-call rota.
Key Responsibilities:
- Working with and supporting the team.
- To be able to accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.
- To provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.
- To provide 1st and 2nd line helpdesk support to customers for hardware, software, audio-visual, and telephone equipment.
- In addition, they may be called upon to do other duties as demand occurs.
- To work towards and complete Microsoft Certifications for IT Professionals
- To audit new customers IT and provide reports back to customers, including meeting with customers to discuss the audit and findings / recommendations.
- To be aware of and abide by Amita’s health and safety procedures and associated polices.
- To proactively implement Amita’s policies and procedures.
- To maintain satisfactory standards of safety and security in relation to customers
Personal Qualities and Skills:
- Professional in their attitude
- Flexible and willing to learn
- Able to demonstrate good initiative
- Excellent communication skills
- Well presented
- An excellent attendance record
- A good team player
- Have skills and knowledge around networking, firewalls and routing protocols.
- Have skills and knowledge around the Microsoft portfolio and Virtualisation Technologies.
- Extensive use of all currently supported Microsoft Operating Systems.
- Extensive use of Microsoft Office.
- Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, DNS.
- Microsoft certified desirable
If you’re curious and want to know more we’re available anytime to talk through the details!