Technical Support Analyst – York – Salary Approximately £28,000 doe.
Are you looking for a company that truly values their staff, partners and customers?
Somewhere that will provide top-class training to further your skills?
Excellent benefits with regular incentives?
Then look no further….
A specialist IT solutions and services provider are looking for a Technical Support Analyst to join a growing team in their modern offices in York.
-Technical support to all internal end-users and external customers.
-Accurately and efficiently log incidents and requests onto the Service Desk ITSM tool.
-Participate in out of hours on-call rota.
-Developer, present and implement ideas to improve systems.
-Provide outstanding customer service via telephone, ticketing systems, email and face to face.
-On-going documentation of Network and Infrastructure related processes.
-Incident ownership through incident lifecycle to customer’s satisfaction.
-VMWare / Veeam / Microsoft / Sophos
-Ability to work on own and as part of a team
-Outstanding customer service and problem-solving skills
-Able to work under pressure
-Flexible and adaptable
-Solid attention to detail
-Able to prioritise work with little supervision.
If this sounds like a company you’d love to be a part of, please apply with an up to date copy of your cv along with salary expectations and notice.
A full job description is available. Referrals are both welcome and rewarded.