About us

For over a decade we have been taking the hassle out of vehicle road accidents, helping customers to

get back on the road as quickly as possible. As an established and trusted provider of end-to-end

motor claims solutions we pride ourselves on our nationwide repair capability and innovative

product suite. Our 120 strong, market-leading team, operates from our Head Office in Wilmslow,

processing over 120,000 claims annually for all vehicle types.

We use our expertise to provide a superior customer journey, minimising the negative impact a

vehicle road accident causes. We have national coverage of hand-picked BS10125 insurance

approved car and LCV repairers delivering industry leading vehicle key-to-key times as well as a

specialist network of 58 HGV repairers.

IT Infrastructure Manager - Wilmslow

ROLE SUMMARY:

This is a highly visible key senior role, responsible for taking forward the company’s technology

roadmap for the IT Infrastructure. Ensuring the business operation runs in an effective and efficient

manner, ensuring maintenance, security and associated technical compliance tasks are achieved and

monitored. A key part of the role will be working closely with the Change Delivery manger to

strategically plan and support the change/development IT team.

Responsibilities include:

- IT Service and Operations

- IT Risk and Governance

- Project Delivery

- IT Supplier Management

ROLE PURPOSE:

Strategy and Roadmap:

• Develops and delivers a roadmap for IT Infrastructure.

• Develops and evolves a modern workplace strategy, providing end user technology which is

flexible, safe and seamless irrelevant of location

• Deploys, develops and encourages adoption of the Omni Channel communications capabilities

• Perform root cause analysis of recurring or major incidents and develop a Problem

Management Roadmap

• Use Capacity Management and Monitoring to influence IT investment roadmaps

• Works closely with the Head of Business Improvement and Change Delivery Manager to support

the implementation of foundation technology required for digital transformation.

Operational Engagement

• Builds strong relationships with business leadership to ensure customer service is delivered to high

standard and the challenges and improvements are understood to

build the IT Infrastructure roadmap.

Risk and Compliance:

• Provides oversight of processes, ensuring alignment with policy, risk management and the

requirements of ISO27001

• Owns the IT risk register and risk treatment plan and provides appropriate updates on IT risk to the

board

• Works with Corporate Services Manager to maintain ISO27001 and any other compliance or

customer technical requirements.

• Works with Corporate Services Manager and Commercial team to manage responses to customer

technical due diligence / audits.

Infrastructure:

• Ensures that the IT Infrastructure is reliable, performant, secure and supported by

manufactures\vendors

• Develops ongoing strategies to ensure consistency, supportability and the security of our network,

server and cloud architectures

• Manages the disaster recovery capability in line with Business Continuity Plans Strategy and

Roadmap

• Considers the external and internal experience across the operation and ensures that processes

and technology adoption are well considered and in the context of formalised ways of working

• Works with internal stakeholders and external service providers to bring innovative improvements

to the IT Infrastructure.

• Works with the Head of Business Improvement to ensure that there is sufficient resource and skill

and bandwidth to deliver the roadmap to timescale

Supplier Management:

• Fosters productive and positive partnerships with IT Partners in order to create seamless service

delivery.

• Manages IT suppliers and partners, tracks performance and manages cost.

• Monitors supplier value and performance on a regular basis and takes steps to improve

performance when standards fall below acceptable levels

• Identifies the need for and procures new partners in order to meet the needs of technology and

transformation roadmaps

• Maintains IT contract schedules for all providers and ensures terms are favourable

Team Leadership:

• Manages the IT delivery and service teams. Ensuring a shared vision of the strategic objectives and

goals for IT are understood by all.

• Ensures that all team members have objectives, regular performance reviews and personal

development plans.

• Engages with the IT Team on a regular basis; including regular team meetings and one to one

sessions between team members and their manager aligned with the business cultural ethos.

Budget

• Works with the CIO, Head of Business Improvement and the Finance Director to propose annual

budgets which support the business plan and IT Strategy roadmaps

• Responsible for managing the Infrastructure IT budget

• Provides commercially viable business cases for all initiatives or projects

• Demonstrates on-going benefit delivery of IT Projects

• Manages the implementation of IT delivery to time, budget and quality expectations. Applies

appropriate, formal techniques to establish the scope of projects, delivery

approaches and resource requirements

Reporting

• Provides regular updates to the Head of Business Improvement regarding risk, delivery against

roadmaps, priorities delivered.

Qualifications:

• Degree Qualified or time served experience in similar roles

• Prince2 Project Management or similar, desired not essential.

• Microsoft Certified

• ITIL v3 Foundation

Knowledge & Behaviours:

• Microsoft 365 and Modern Workplace

• Strong Azure Cloud Infrastructure architecture understanding

• Security techniques and platforms including ISO27001 / Cyber Essentials Plus

• Contract and commercial negotiations

• Networking and Firewall technologies

• SaaS Platform governance & IT due diligence

• Key to this role is the need to be actively engaged with all levels of employee within the company

and to be seen as a point of contact for advice

• Excellent verbal and written communication skills, with the ability to communicate complex

information to a non-technological audience.

• Professional attitude

• Ingenuity and creativity and a strategic thinker.

• Logical approach to problem solving

• Up to date with modern infrastructure and cloud technologies

• Strong people management skills

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

What you'll be getting up to:

• Provide leadership and guidance across the SRE team; motivating and driving the team with technical leadership acting as a subject matter expert and leading best practice techniques.

• To lead the SRE team in ensuring technical assurance in significant projects, for the delivery of quality technical deliverables, which may involve several teams or technologies.

• To oversee the SRE team to ensure they are involved in every step of the application software development lifecycle, including product design, development, testing, and transition into operation.

• Provide coaching and mentoring to the SRE team to improve their skillset, increase knowledge and set the benchmark of quality and precision engineering

• Oversee the implementation of service transition and change and release process changes, ensuring that processes are reviewed and improved with onus on optimisation

• Evaluate risks and defects, analysing specifications, and customising applications for specific customer needs

• Work with technology teams to produce and maintain standards, guidelines, and pattern catalogue

• Measuring and driving delivery and quality improvements through the capture and analysis of metrics

• Build innovative prototypes and lead technology teams to develop quality solutions, by translating architectural designs into lower level implementation details, helping implement user stories if required

• To lead and influence teams to ensure quality and operational excellence, and to ensure teams are aligned to design patterns and design collateral

• Work with Engineering management to drive through best practice, techniques and technology both on the team and around the company

• Foster a culture of open exchange of ideas, innovation and continuous improvements

• Balance the commercial needs of the business against the ideal technical design, proposing sound phased or tactical implementations where appropriate

• Understand the importance of and be a strong advocate for non-functionals eg. monitoring, alerting, logging etc

• Define adequate strategies to deal with technical debt

• Collaborate with the operational teams to enhance company’s Incident and Problem management capabilities

• Accountable for the quality of the implementation and deployment of the team’s work

• Accountable for the security, capacity and performance of the system

• Act as escalation point in Incident management processes

• Take ownership of RCA activities in your respective area

• Learn from your experiences, adopting a continuous improvement mindset to help make better decisions

Requirements:

• Proficient in agile practices

• Demonstrable experience of leadership in complex, cross-company projects to deliver operational improvements

• Strong engineering background acquired during a previous hands-on development role

• Managerial and leadership skills, able to motivate and lead personal development plans for employees

• Driving change and handling difficult situations

• Dealing with change on a daily basis

• Ability to demonstrate the value of changes introduced

• Proven communication skills

• Web servers - Apache, nginx, IIS, Drupal

• Databases - Oracle, MYSQL, MSSQL

• Traffic Management - F5, Haproxy, Keepalived

• CDNs - CDNetworks, Akamai, Incapsula

• Scripting - Bash, Bat, Python, Perl

• Programming Languages - PHP, .NET, Java, JS, Ruby, Flutter

• Caching - Redis, Memcached, Varnish

• APIs - REST, JSON, SOAP

• CI/CD - gitlab, jenkins, ansible, terraform

• Monitoring and Observability - ELK, Grafana, Prometheus, Prometheus, PRTG

List of skills we'd love you to have:

• OS Administration - Windows, Linux

• Virtualisation and Orchestration - VMware, Docker, Kubernetes

• Networking - Cisco, Brocade

• Cloud - Google Cloud, Oracle Cloud

• Testing - Testrails, K6, Gatling

• Security - Trellix, Fireeye, OKTA, Cisco Anyconnect, entrust

Diversity & Inclusion

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing.

Job Description – Project Manager – Technology & Innovation

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Project Manager - Technology & Innovation Manager Reporting to: Group CTO Location: York Enterprise Architecture at Hiscox The Enterprise Architecture (EA) team is part of Hiscox Group which is a central umbrella function responsible for supporting our geographically dispersed Business Units (BUs). The aim of the EA team is to minimise enterprise risk, cost and complexity through reuse, good design practices, and strategic planning. This is primarily achieved by shaping and governing architecture strategy and standards in partnership with our BU (Business Unit) aligned lead architects. The EA Team currently has formal representation across six architecture disciplines, Infrastructure, Applications, Integration, Security, Data and Solution. The Role We are looking for someone with a background in Project Management to join the team to help with the day-to-day running of the EA function, shape and run a number of key EA initiatives and to help

communicate and elaborate the EA vision. Responsibilities will include…

• Assisting with the selection and ownership of tooling to support the EA processes. Collaborate to create and maintain the business and technical architecture modelled in the EA tools.

• Ensure key EA artefacts are maintained as living documents through stakeholder management and a regular cadence of engagement.

• Work with the business units to capture, triage, and prioritise demand onto the EA backlog.

• Manage the outward communications channels and raise the profile of EA. • Managing the EA governance process, supporting group risk and compliance

through coordination and facilitation of the Architecture Review Board (ARB) and overall engagement with the wider organisation.

• Supporting the Chief Technology Officers and Lead Architects through the communication of:

o Centrally managed catalogues o Strategic technologies and vendors o Strategic suppliers and partners o Research and advice for optimal technology subscription and licensing

• Ensuring EA alignment to Group project and portfolio management. • Supporting the creation and execution of the strategic initiatives and roadmaps and

ongoing maintenance of the output. • Working with the Group Procurement team to promote information exchange and

to enhance EA architecture models with commercial information (TCO). Skills and Experience: Must have:

• A broad foundational understanding of IT and related concepts with the ability to provide technical challenge where appropriate.

• Excellent organisational skills with the ability to plan and prioritise effectively and to organise others.

• Effective interpersonal and communication skills with the ability to understand and summarise complex topics in in a way which can easily be consumed by others and able to flex and adapt style to influence others at all levels.

• Experience working in a project environment with exposure to Waterfall and Agile methodologies.

• Experience of Microsoft productivity tools, such as Microsoft Excel and SharePoint. Nice to have:

• Experience working with Microsoft Power Platform. • Familiarity with one or more architecture frameworks, e.g., TOGAF.

The Person This role would suit someone looking for…

• An exciting, diverse role which will develop both leadership and analysis skills. • An opportunity to learn more about technology and architecture by exposure to

senior subject matter experts in these fields. • An opportunity to make a meaningful contribution to a rapidly developing function

with enterprise-wide visibility and influence. • A network of friendly, knowledgeable, and supportive people. • A company that cares about personal development, career progression and work-life

balance.

Rewards On top of a competitive salary, we also offer a wide range of benefits.

• 25 days annual leave plus two Hiscox days • 4 week paid sabbatical after every 5 years of service • Company and personal performance related bonus. • Contributory pension.

Other benefits include:

• Money towards gym membership. • Christmas gift.

4 x life insurance.

Disaster Recovery Analyst About the job We are looking for a IT Disaster Recovery Analyst who will support the BC/DR Manager in planning and over-seeing IT DR Testing across all platforms. We're looking for someone who is able to work on their own initiative as well as delivering improvements that will provide a more robust IT DR service. The Disaster Recovery Analyst is a hybrid role, with the flexibility to work from home and from our Halifax office. What would you be responsible for in this role?

• Assist in ensuring that the Company’s objectives regarding IT-DR are met and that it fulfils its legal, contractual and business-related requirements.

• Looking for opportunities to continuously improve the IT-DR governance framework for IT and the UK business operations

• Assist in the creation, review and updates to the existing IT DR policies, procedures and runbooks including standardising documentation, streamlining processes and managing exceptions

• Identify and analyse the gaps and issues in current DR plans • Work with the Business Continuity team to review and maintain Business Impact

Analysis (BIA) documentation ensuring it provides clear guidance on DR processes and attainability

• Working in collaboration with the BC / DR Manager and Operational Resilience Manager by assisting business units with planning Operational Resilience tests across all locations at least annually.

• Act as the single point of contact for all client, audit and internal stakeholder requests for Disaster Recovery including the provision of test evidence

• Provide subject matter expertise in Disaster Recovery to projects and changes implemented in the organisation

What would we like to see in you?

• Good knowledge of IT environment / solution plans and strategies • Strong knowledge of modern disaster recovery technologies (vMWare - Veeam and

Zerto) • Knowledge of Operational Risk management and its application in relation to Disaster

Recovery and Business Continuity • Process focussed with the ability to interpret technical information into business

friendly language • Detail orientated with strong documentation skills • Influencing, leadership and negotiating skills • Stakeholder management and engagement

• Ability to assist in the resolution of customer related technical issues quickly and efficiently.

• Ability to effectively communicate technical issues with customers and stakeholders. • Discretion and initiative in dealing with matters of a confidential or sensitive nature.

What's in it for me?

• 36.25 working hours per week with flexitime, (along with a range of flexible working options)

• Annual pay review and performance related bonus • 25 days holiday + bank holidays, with the option to buy/sell holidays • Continued professional development through internal training programmes,

professional qualifications and apprenticeships • Lots of support for your mental wellbeing through our Wellbeing group, who provide

Mental Health First Aiders and an Employee Assistance Programme where you can access additional support such as counselling, financial advice, and relationship support.

• A range of health benefits such as access to a 24/7 Virtual GP, free eye tests, flu jabs and the option to opt into private medical insurance

• Tusker Car Scheme - salary sacrifice scheme which lets you drive away a brand new, fully maintained and insured car for up to four years.

• Peace of mind, with our life assurance plan and the option to opt in to our critical illness cover

• 7.5% minimum employer pension contribution to maximum of 9% • A volunteering day a year to support a charity close to your heart • A big thank you for sticking around, with our Loyalty Bonus – once you reach 5 years’

service and beyond • Additional benefits such as discounted gym memberships, cycle to work schemes and

discounts at lots of retailers through Perkpal.

4 Verity Court, Midpoint 18 Pochin Way, Middlewich Cheshire, England CW10 0GW Tel: 01606 739040

www.amita.co.uk

Amita (UK) Limited, Registered in England & Wales – Company Registration: 4944785 VAT Number: 812 2396 50

Senior Technical Support Responsible to: Managing Director

Permanent Contract. Salary – Up to £40,000 dependent upon experience (Plus on call, call out fees).

Hours – Monday to Friday 9am – 5pm (With 1 week in 4 on call and occasional weekend working). Company van provided (including a fuel card for business use)/ OR Expensed Mileage Workplace pension Free parking 28 days annual leave

Main duties • Working with and supporting the team.

• To be able to accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.

• To provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.

• To provide 1st and 2nd line helpdesk support to customers for hardware, software, audio-visual, and telephone equipment.

• In addition, they may be called upon to do other duties as demand occurs.

• To work towards and complete Microsoft Certifications for IT Professionals

• To audit new customers IT and provide reports back to customers, including meeting with

customers to discuss the audit and findings / recommendations..

• To be aware of and abide by Amita’s health and safety procedures and associated polices.

• To proactively implement Amita’s policies and procedures.

• To maintain satisfactory standards of safety and security in relation to customers.

4 Verity Court, Midpoint 18 Pochin Way, Middlewich Cheshire, England CW10 0GW Tel: 01606 739040

www.amita.co.uk

Amita (UK) Limited, Registered in England & Wales – Company Registration: 4944785 VAT Number: 812 2396 50

Personal Qualities and Skills

• Professional in their attitude

• Flexible and willing to learn

• Able to demonstrate good initiative

• Excellent communication skills

• Well presented

• An excellent attendance record

• A good team player

• Have skills and knowledge around networking, firewalls and routing protocols.

• Have skills and knowledge around the Microsoft portfolio and Virtualisation Technologies.

• Extensive use of all currently supported Microsoft Operating Systems.

• Extensive use of Microsoft Office.

• Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, DNS.

• Microsoft certified desirable.

At Razorblue, we believe that success is dependent upon putting client needs first. We work closely with our

customers, taking the time to find the right technology solution to complicated business problems.

We have the experience, understanding and flexibility to become as involved as our clients need us to be. As

for our clients, they’re guaranteed a working technology solution, a comprehensive IT partner and excellent

value for money prior to submission by the AM to the client.

Senior Infrastructure Engineer

We are looking for a Senior Infrastructure Engineer to join our growing team of like-minded tech people.

Should you choose to accept, your responsibilities will encompass:

• Scoping potential solutions and creating technical proposals.

• Planning, delivery, and documentation of complex projects.

• Serve as technical lead to implement designed solutions.

• Contributing to research & development initiatives to create new offerings.

• Staying current on critical technologies like Microsoft, virtualization, networking, cloud, and security.

• Contributing to research & development initiatives to create new offerings.

• Guiding junior technical team members and providing mentorship.

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able

to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer

facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

Requirements:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is

why we seek those eager to develop over time through our development resources and peer learning. If

this aligns with your own personal growth mindset, we would love you to apply.

• Microsoft 365 Migrations: Lead and execute seamless migration projects for clients, ensuring smooth

transitions to Microsoft 365 cloud services and minimizing disruptions during the migration process.

• SharePoint: Expertly design, implement, and manage SharePoint environments to enable efficient

collaboration and document management for our clients.

• Endpoint Manager (Microsoft Intune): Utilize your extensive knowledge of Endpoint Manager to

manage and secure client devices, deploy software, and maintain compliance with company policies.

• Defender: Implement and manage Microsoft Defender solutions to safeguard client infrastructures from

modern security threats, including malware, ransomware, and other cyber-attacks

• Azure: Design, deploy, and manage cloud-based solutions using Microsoft Azure services, ensuring

scalability, reliability, and security.

• Microsoft Stack experience include Microsoft 365

• Windows Desktop and Application Support

• Virtualisation (VMware and Hyper V)

• VOIP Telephony

• Must have a Driving Licence