Job Description – Machine Learning Engineer – Lisbon

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Machine Learning Engineer As a Machine Learning Engineer at Hiscox, you will play a key role in building and maintaining the infrastructure that supports the deployment of machine learning models across the London Market business unit. You’ll work closely with data scientists, platform engineers, and developers to ensure seamless integration and scalable, production-grade machine learning solutions. You’ll be joining an award-winning team, recognised for its pioneering collaboration with Google to deliver the market’s first AI-enhanced lead underwriting solution, a milestone that reflects our commitment to innovation, impact, and excellence in applying machine learning to real-world insurance challenges. This is a hands-on engineering role focused on developing APIs, infrastructure, and deployment pipelines for machine learning models. You’ll be expected to write clean, reusable code, follow best practices in cloud and software engineering, and contribute to the operational excellence of our machine learning systems.

In addition to strong engineering skills, you’ll bring a solid understanding of data science principles. You should be comfortable reading, questioning, and interpreting machine learning models to ensure they are deployed appropriately and effectively. Your ability to bridge the gap between model development and production deployment will be key to delivering robust, high-impact machine learning solutions. You’ll be expected to understand and implement methodologies from the ML Ops lifecycle. You’ll also be expected to work in an Agile environment, contributing to iterative development cycles, collaborating across disciplines, and adapting quickly to changing requirements. Key Responsibilities:

• Develop and maintain infrastructure for deploying ML models in both real-time and batch

environments.

• Build and maintain Python APIs (Flask/FastAPI) to serve ML models.

• Collaborate with cross discipline engineers to integrate ML services into user-facing

applications.

• Work with platform engineers to align with infrastructure best practices and ensure scalable

deployments.

• Review pull requests and contribute to code quality across the MLE team.

• Monitor and maintain cloud-based ML services, ensuring reliability and performance.

• Design and implement CI/CD pipelines for ML model deployment.

• Write unit tests and follow object-oriented programming principles to ensure maintainable

code.

• Support data modelling and cloud networking tasks as needed.

• Contribute to the development and improvement to our model registry, including tracking

and implementation of model discontinuation upgrades and model monitoring.

Person Specification To succeed in this role, you’ll typically have:

• Bachelor's/Master's degree in a quantitative field (e.g., Computer Science, Statistics,

Mathematics, Physics, Engineering) or equivalent.

• Hands on experience in machine learning engineering, including deploying, monitoring, and

maintaining ML models in production environments.

• Experience in finance or insurance is an advantage but not required.

• Solid experience as a Python developer, ideally in a machine learning engineering context.

• Strong understanding of software engineering best practice.

• Experience with TDD.

• Experience with infrastructure as code tools like Terraform.

• Hands on experience with cloud platforms (GCP, AWS, or Azure).

• Familiarity with containerization using Docker and orchestration of deployments.

• Experience with CI/CD tools and Git-based development workflows.

• Understanding of API operations monitoring and logging.

• Strong problem-solving skills and ability to work independently on technical tasks.

• Familiarity with Agile methodologies and experience working in Agile teams.

Key Technical Skills

• Python (Flask/FastAPI, OOP, unit testing).

• Machine learning model experience (Neural networks, Random forests etc.).

• Terraform or similar Infrastructure as Code (IaC) tools.

• GCP, AWS, or Azure.

• Docker and containerised deployments.

• CI/CD pipelines.

• Git based development.

• SQL.

• Cloud/API operations monitoring.

• Cloud networking is an advantage but not required.

Job Description – Data Scientist

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to

diversity and creating a truly inclusive culture, which we believe drives success.

We embrace hybrid-working practices, balancing the ability to work remotely with the culture and

energy we experience when we are face-to-face in our offices. Our focus on collaboration and

crossfunctional working is supported with virtual tools that minimise physical travel, hot-desking

neighbourhoods that create a physical sense of community and Team Charters that our teams

cocreate to set out how they’ll work together.

This modern way of working has contributed to impressive employee engagement scores across

Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an

international specialist insurer we are far removed from the world of mass market insurance

products. Instead we are selective and focus on our key areas of expertise and strength - all of which

is underpinned by a culture that encourages us to challenge convention and always look for a better

way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented

people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We

believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is

encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the

surface and you will find a business that is solid, but slightly contrary.

We like to do things differently and constantly seek to evolve. We might have been around for a long

time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some

people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in

touch.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Data Scientist

About the Hiscox Data Team

The Hiscox Data Team is transforming data maturity across the organisation to accelerate business

growth and efficiency using Data, Analytics, and AI. The virtual team consists of a central function

driving alignment, Business Unit teams identifying commercial value and providing execution

capacity and technology providing for Data Engineering and ML Operations services.

We aim to empower colleagues by improving data fluency and promote a data-driven, insight-led

culture that supports informed, customer-centric decisions. Commercial focus, continuous

improvement and product centric delivery is at the heart of everything we do.

The Role

Working within the Group Data Science team as a Data Scientist, you will be responsible for building

Data Science solution including working with conventional data science and generative AI. The team

will facilitate the successful delivery of new data analytics, ML and AI based solutions and provide

insights and capabilities to support decision making across the organisation, using a combination of

public and private data sources, models and cloud services.

As part of our data science team you will be involved in the development of solutions to a broad

range of front and back office tasks including, automation of routine tasks, working on novel

approaches to underwriting and pricing risk and enabling the claims function.

Requirements

• Experience of a range of data science and generative AI tools with a willingness to learn

more.

• Understanding of statistics, to enable systematic assessment of AI/ML models.

• Familiarity with a wide range of generative AI.

• Coding ability in python, with understanding of code quality and version control.

• Experience working in an Agile manner.

• A Prototype, fail rapidly and iterate mindset to enable successful delivery

• Confidence communicating within the team to champion suitable methods and willingness

to engage with non technical stakeholders to understand the nature of the solution required.

Diversity & Benefits

At Hiscox we care about our people. We hire the best people for the job and we’re committed to

diversity and creating a truly inclusive culture, which we believe drives success. 

  Working life doesn’t always have to be in the office, so we have introduced hybrid working to

encourage a healthy work life balance.  This hybrid working model is set by the team rather than the

business to enable you to manage your own personal work-life balance. 

  We see it as the best of both worlds; structure and sociability on one hand, and independence and

flexibility on the other. 

   Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox

days and a 4 week paid sabbatical with every 5 years’ worth of service, private medical for all the

family and much more.

Job Description – Reporting & Analytics Enablement Lead

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

About the Hiscox Data, Analytics, and AI Team: The Hiscox Global Data, Analytics, and AI Team is applying data-powered innovation across the organisation to deliver tangible commercial value through business growth and efficiency. The team consists of a central function setting strategy, Business Unit teams providing execution capacity, and technology providing Data Engineering and ML Operations services. We empower colleagues through a company-wide data fluency programme and a data-driven, insight-led, customer-centric culture. Commercial focus, continuous improvement and product centric delivery is at the heart of everything we do. The Role: The Reporting and Self Service Enablement Lead is responsible for designing, implementing, and managing reporting solutions and self-service analytics capabilities across the organisation. This role acts as a bridge between business stakeholders and technical teams, ensuring data is accessible, reliable, and actionable to support informed decision-making.

The Reporting & Self Service Enablement Lead is responsible for the day to day running of the Analytics Chapter, bringing together all the analytics professionals and creating common ways of working which speed up delivery, improve quality and support innovation. The standards set by the Reporting and Self-Service Lead will enable business users to independently generate insights while maintaining governance, quality, and consistency of data assets. Key Responsibilities:

• Strategy & Vision: Develop and communicate a clear vision for reporting and self-service analytics, aligning with organisational goals and data strategy.

• Stakeholder Engagement: Collaborate with business units, leadership, and IT to gather reporting requirements, understand business challenges, and prioritise initiatives.

• Solution Design & Delivery: Lead the design, development, and deployment of robust reporting frameworks and self-service tools (e.g., Power BI, Dataiku) ensuring scalability and ease of use.

• Enablement & Training: Drive user adoption by creating training programs, user guides, and best practice documentation, empowering users to build and interpret their own reports.

• Data Governance: Implement and uphold data governance standards, ensuring data accuracy, security, and compliance throughout reporting and self-service platforms.

• Continuous Improvement: Monitor reporting usage and feedback, proactively identifying opportunities for process improvement, automation, and innovation.

• Team Leadership: Lead and mentor the analytics chapter and enablement specialists as required.

• Vendor & Tool Management: Evaluate, manage, and optimise reporting and analytics tools, working closely with vendors and IT for enhancements and issue resolution.

Person Specification:

• Technical Proficiency: Advanced skills in BI/reporting tools (e.g., Power BI, Dataiku), SQL, and data modelling.

• Business Acumen: Strong understanding of business processes, KPIs, and how data supports strategic objectives.

• Communication: Excellent verbal and written communication skills; able to translate complex data concepts for non-technical audiences.

• Project Management: Experience managing multiple projects, timelines, and stakeholders. • Change Management: Proven ability to drive adoption of new technologies and ways of

working. • Problem-Solving: Analytical mindset with a proactive approach to identifying and resolving

issues. • Leadership: Experience leading teams and fostering a culture of knowledge sharing and

continuous improvement. Nice to Have:

• Knowledge or experience of Insurance industry.

Job Description – Vulnerability Analyst

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Key Responsibilities:

▪ Support and deputise (where applicable) for the TVM lead across all strategic and operational activities.

▪ Support and play an active role in future TVM release cycles achieving full estate coverage and configuring additional Tenable modules.

▪ Create TVM standard operating procedures to support release cycles and BAU activity. ▪ Analyse and prioritise the outputs from TVM platforms and translate into mitigation actions for

our Fusion Centre CI/CD pipelines. ▪ Perform routine vulnerability assessments of our infrastructure and applications working with the

group functions and business unit technology teams to resolve vulnerabilities and configuration weaknesses inline with defined SLAs.

▪ Track open security weaknesses and vulnerabilities of concern in our estate and manage them through the lifecycle to closure.

▪ Support in-flight security incidents by providing insight into our vulnerability exposure and what potential threat vectors a malicious actor may be trying to target.

▪ Experience of working across multi-cloud environement and resolving vulnerabilities and weaknesses across all.

Candidate Profile:

▪ 1 to 3+ years’ experience in a cyber analyst role, preferably with a focus on TVM technologies. ▪ Excellent working knowledge of the vulnerability management lifecycle. ▪ Excellent analytical skills with the ability to work under own initiative. ▪ Experience of working in a fast-moving environment ▪ Good Tenable One product knowledge. ▪ Good communication skills. ▪ Good presentation and report writing skills. ▪ BSc or MSc in Cybersecurity is desirable. ▪ Industry recognised qualifications such as CompTIA PenTest+ and GIAC GPEN are desirable.

Job Description – Data Governance Analyst

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With

3,000 employees and offices in 14 countries we’re a business with lots of opportunity for people with talent,

spark and lots of ambition. If you want to build a great career with a company that prioritises strong values –

such as integrity and courage – where our people always pull together to do the right thing for each other and

our customers, then we’d love to hear from you.

About the Hiscox Data Team The Hiscox Data Team is transforming data maturity across the organisation to accelerate business growth and efficiency using Data, Analytics, and AI. The virtual team consists of a central function driving alignment, Business Unit teams identifying commercial value and providing execution capacity and technology providing for Data Engineering and ML Operations services. We aim to empower colleagues by improving data fluency and promote a data-driven, insight-led culture that supports informed, customer-centric decisions. Commercial focus, continuous improvement and product centric delivery is at the heart of everything we do.

The Role:

The role is responsible for supporting the implementation of the Data Management component of

the Data Strategy Action Plan to drive data innovation, enhance data fluency, improve data quality,

and overall maximize data and analytics utilization as a key value creator for Hiscox.

Reporting to the Group Data Manager, the Senior Data Governance Analyst supports data ownership

and executive understanding of data's value in operations. The Senior Data Governance Analyst has

expertise and experience in core Data Management and Data Governance delivery.

We are seeking an accomplished Data Governance analyst professional who knows what good looks

like, has successfully delivered Data Management and Data Governance in their previous roles, has a

strategic mindset with a highly pragmatic approach to identifying and delivering business value

through good data management practices. Experience of a matrix management environment is

essential.

The Senior Data Governance Analyst supports the Group Data Manager in the overall internal

engagement and quality assurance of the work being produced by the Business Unit Data teams. The

Senior Data Governance Analyst will serve as a key point of contact for Hiscox stakeholders, supports

delivery and ensures alignment with the Hiscox Data Strategy and Hiscox Group Data Policy.

Key responsibilities:

Data Management delivery and maturity

• Support the ‘Lift and shift’ of an existing instance of Informatica Cloud Data Governance

Catalogue (IDMC), to an enterprise deployment, including the configuration and

implementation across the Business Units.

• Working with Data Management colleagues at Group level and within the BUs to embed

Data Ownership and accountability for data within the business.

• Support to the Heads of Data and Business Units discovery and delivery of:

• Key Data Element (KDE) identification, metadata capture and tagging of those KDE’s (i.e. to

apps and business processes)

• identification of appropriate Data Owners and Data Stewards for KDE’s

• documentation of Data Lineage for KDE’s

• the discovery of existing Data Quality rules and Controls for KDE’s, and the delivery of new

appropriate effective Controls for KDE’s

• Master and Reference data management

• Support Data Forums and Working Groups for both Group and the Business Units.

• Support the Group Data Manager in the implementation of appropriate effective Data Risks

and Controls across Hiscox. Support the Heads of Data to proactively identify, quantify,

monitor, and mitigate data risks pertinent to their business unit, implementing robust

controls and comprehensive remediation plans where necessary.

Collaboration and Enablement

• Support the assessment of the progress and success of the data management components

of the Data Strategy delivery through clearly articulated metrics and outcomes.

• Foster and maintain strong professional relationships with the Heads of Data in each

Business Unit, and across the Hiscox data community.

• Enable the adoption and operationalisation of data capabilities by the business units,

ensuring full compliance with the Hiscox Group Data Framework, Data Policy, associated

standards, processes, strategic data tools, platforms, and reference architecture.

• Foster the self-service capability within the business units, ensuring the operational

adoption of new tools and capabilities delivered by Group across Hiscox.

Job Description – Data Scientist

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to

diversity and creating a truly inclusive culture, which we believe drives success.

We embrace hybrid-working practices, balancing the ability to work remotely with the culture and

energy we experience when we are face-to-face in our offices. Our focus on collaboration and

crossfunctional working is supported with virtual tools that minimise physical travel, hot-desking

neighbourhoods that create a physical sense of community and Team Charters that our teams

cocreate to set out how they’ll work together.

This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an

international specialist insurer we are far removed from the world of mass market insurance

products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better

way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented

people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We

believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the

surface and you will find a business that is solid, but slightly contrary.

We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some

people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in

touch.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Data Scientist

Location: London

The Data Scientist

As a Data Scientist you’ll work as part of a wider technical team whose wide ranging efforts span

multiple business functions. This is an ideal role for an individual who is passionate about the use of

analytics to influence decisions and is keen to learn more about delivering value through the use of

data.

Key Responsibilities:

· Leveraging industry standards, emerging methodologies and empirical research to develop critical

inputs to business information, and helping business leaders develop innovative approaches to driving their business.

· Working on the end to end data solution including understanding complex business challenges,

designing scientific solutions, working large and small data sets (including 3rd party and internal data

of a wide variety), using cutting-edge machine learning or statistical modelling techniques to derive

insights

· Work collaboratively with data scientists, data engineers and other technical people including

pricing teams in order to help support maturation of analytics practice within the organization. · Work closely with other members of the data and analytics community at Hiscox, contributing to

delivering value though the use of a range of analytics techniques.

· Over the next 18 months you will be working with the Major Property team to accelerate the

adoption of a variety of data science techniques to our day-to-day underwriting.

Person Specification:

· Experience of data science, advanced analytics or a genuine interest to learn.

· Experience of data science / data analysis in a commercial capacity.

· Experience in developing predictive and prescriptive analysis (predictive modelling, machine

learning or data mining) used to draw key business insights and clearly articulate findings for target audience.

· Experience with analytical tools / programming languages and databases (for example: R, Python

and SQL).

· Interest in a variety of machine learning techniques from simple linear models and random forests to deep learning.

Nice to have:

· Degree in a STEM or closely related field.

· Experience of data science in finance, insurance or Ecommerce is an advantage but not required.

Skills:

· Knowledge of insurance, especially Lloyd’s and/or property insurance is an advantage but not

essential.

Rewards

On top of a competitive salary, we also offer a wide range of benefits.

• 25 days annual leave plus two Hiscox days

• 4 week paid sabbatical after every 5 years of service

• Company and personal performance related bonus.

• Contributory pension. Other benefits include:

• Money towards gym membership.

• Christmas gift.

• 4 x life insurance.

Job Description – PMO Analyst – Data Team

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

About the Hiscox Data Team: The Hiscox Data Team is transforming data maturity across the organisation to accelerate business growth and efficiency using Data, Analytics, and AI. The virtual team consists of a central function driving alignment, Business Unit teams identifying commercial value and providing execution capacity and technology providing for Data Engineering and ML Operations services. We aim to empower colleagues by improving data fluency and promote a data-driven, insight-led culture that supports informed, customer-centric decisions. Commercial focus, continuous improvement and product centric delivery is at the heart of everything we do. The Role: We are looking for a highly organized and analytical PMO Analyst to support the delivery of strategic data initiatives. This role will play a key part in enabling data-driven transformation across underwriting, claims, pricing, customer experience, and regulatory compliance. You will ensure robust governance, reporting, and operational support across a portfolio of data projects. The portfolio of data projects span those being delivered by the Group Data team, other Group

functions, and those being led by the Business Units where the Group Data team are supporting delivery. The PMO Analyst role is highly collaborative, working closely with project managers, the central Transformation Office, project delivery leads and the community of delivery roles to track, enable and report upon the delivery work across the project portfolio. Key responsibilities:

• Project Governance & Support of the portfolio of data projects

• Maintain the WAVE project management tool for updates to project status, milestone tracking, risks, issues, financial tracking, KPI’s and regular reporting to the Transformation Office.

• Support project managers in planning, documentation, and delivery assurance.

• Reporting & Insights to support the Group Data team planning and delivery roadmap of the agreed

• Data Strategy.

• Provide insights into data project performance using tools like PowerBI, Excel, and JIRA.

• Prepare reporting packs for project steering committees, risk forums, and Transformation Office.

• Financial & Resource Management support.

• Assist in budget tracking and forecasting for the data programme and projects, including vendor spend and internal resource allocation.

• Monitor capacity planning across data teams, proactively identify potential resource contention.

• Work closely with stakeholders in the Group Data team, other Group functions, Transformation Office, and the Business Units to ensure alignment and transparency.

• Facilitate workshops and meetings to support planning, retrospectives, and continuous improvement.

• Ensure accurate data capture and reporting.

• Support integration of project data with enterprise platforms.

• Promote best practice - explain, negotiate, embed and agree best change methodology and governance and develop knowledge management for future projects from past projects.

• Post Implementation Review / Health Checks - accountable for ensuring all deliveries are reviewed at key points and when completed.

• Governance/Compliance – enhance and maintain governance for the delivery of the project portfolio, defining clear roles, responsibilities and accountabilities ensuring project delivery is compliant to the standards.

• Quality management and assurance - establish and manage a schedule of gates and quality reviews to ensure and assure the required change quality standards are consistently delivered.

• Risk, issue and dependency management - work with relevant project management and stakeholders to identify, manage and track risks, issues and interdependencies across the data project portfolio.

• Relationship Management - Establishing and maintaining relationships with stakeholders. Actively engage and work collaboratively with colleagues and partners.

• Collaboration – works as a trusted partner to the business to add value to process and projects by suggestion of new and enhancing ideas for better outcomes.

Skills:

• Experience in a PMO Analyst role within the insurance or financial services sector.

• Strong understanding of project management methodologies (Agile, Waterfall, Hybrid).

• Proficiency in Excel, PowerPoint, and reporting tools (e.g., Power BI, JIRA).

• Familiarity with insurance data domains such as underwriting, claims, pricing, and regulatory reporting.

• Able to produce consistent, high-quality work with limited supervision and oversight.

• Able to prioritise competing demands in a challenging delivery environment to ensure that work is delivered to tight timelines.

• Able to work proactively.

• Able to remain composed in stressful situations and work under pressure.

• Organised in work and in time management, with excellent attention to detail. Person Specification:

• Proven track record in Project Management support, Financial Services preferred but not essential

• Excellent communicator and recognising when to adapt their use of language and terminology according to the stakeholders level of knowledge and awareness.

• This role is not expected to be a technical practitioner, the successful candidate needs to have a strong appreciation and knowledge of methodologies, tools, platforms, frameworks, and approaches to enable appropriate management and governance of the data projects portfolio.

• Knows what good looks like, can clearly define and describe this in simple terms.

About us:

In today’s digital era, leveraging IT empowers organisations of all sizes to innovate, evolve, and

provide seamless, connected services to their stakeholders – whether they are employees, service

users, customers, patients, tenants, or students.

At Phoenix, we specialise in providing IT solutions and managed services to meet the unique

objectives of each organisation that we work with. Our approach focuses on modernising workplaces

through the utilisation of cutting-edge technologies such as cloud and hybrid infrastructure, AI, cyber

security, collaboration, and productivity solutions.

So what does that mean?

Technology is complicated, and it changes fast. For our customers, that combination can be a real

headache.

Our customers are busy doing really important things like saving lives, protecting people, building

new products, and creating new services. To be really good at what they do, they need simple,

honest, and expert advice on how technology helps them do it.

That’s what we do – we make the complicated simple.

Job Description – Senior Infrastructure Consultant

What will you be doing?

• Design, implement, and support enterprise networking solutions (LAN, WAN, WLAN,

security).

• Deploy and configure routing, switching, and firewall technologies across multiple vendor

platforms.

• Deliver high-availability and disaster recovery network designs.

• Implement and manage server infrastructures across Windows and Unix environments.

• Deploy and support storage and backup solutions, including SAN and replication

technologies.

• Deliver hypervisor solutions (VMware, Hyper-V, Azure Local) and associated virtual

networking.

• Lead large-scale infrastructure migrations and transformation projects.

Why should you apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service

provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the

very best you can be at work. We are proud of our culture, so much so that we have developed our

Culture Blueprint which you can read

What are we looking for?

The right person for this role will have strong experience in enterprise networking, security, and

cloud (Azure/AWS). They will have deep experience in a consultancy setting and have led major

infrastructure projects.

You will have relevant certifications (e.g. CCNP, Azure Architect), strong client-facing skills, and the

ability to work independently.

Key Skills & Experience:

• Extensive hands-on experience in enterprise networking, server deployment, and storage

solutions.

• Strong background in routing, switching, firewall, and wireless technologies across multiple

vendors.

• Proven ability to design, document, and deliver complex network and infrastructure

architectures.

• Experience leading infrastructure projects, migrations, and transformation programmes.

• Client-facing consulting skills, with the ability to present technical solutions to both technical

and non-technical stakeholders.

• Industry certifications desirable (e.g., CCNP/CCIE, VMware VCP, Microsoft Azure Solutions

Architect Expert).

• Ability to manage multiple client engagements independently.

• Flexibility to travel to client sites when required.

Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to

the HQ and to customers

How many interviews?

Following a screen with the Recruitment Team you can expect a two-stage interview process, one

online and one in-person.

What about security clearance?

The ability to get SC clearance will be required for this role meaning you will have needed to be living

in the UK for a minimum of 5 years.