Job Description – Automation Engineer - Lisbon

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Quality Assurance Automation Engineer HISCOX is an international insurer specialized in the market of luxury goods & property, and high- end professional insurance. As experts in risk, we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries, we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth. In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees’ well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule. The Team: The London Market tech team is a modern, agile technology department seeking to work as closely as possible with our colleagues across the company to deliver true business value in an agile fashion. We are a group of engineers (software, data, quality), data scientists and agile practitioners. We

organise ourselves into chapters according to these professional disciplines. You would be joining our quality engineering chapter. Hiscox London Market is actively seeking a dynamic Software Development Engineer in Test to support our London Market Engineering team and immediately get involved in shaping the way we ensure quality across all of our technology platforms.  The Role: Within this role you will establish and maintain automated testing frameworks to ensure the quality of our web applications, APIs and data platforms. This will involve working closely with the software engineers and product owners in understanding, defining and testing of the application. Our technology platforms include web applications developed in C# interacting with backend services (APIs) and backed by Microsoft SQL Server databases. We operate data platforms using Snowflake cloud data warehouse orchestrated with Python code and Prefect for ELT. We have a hybrid on-premises / Azure cloud infrastructure and are adopting a cloud first / provider agnostic approach. Key Responsibilities:

• Ensuring hands-on development of both testing frameworks and specific tests for APIs, data platforms and web applications

• Creating and working within a specialist quality engineering practice for the Hiscox London Market with a right tool for the job mentality; researching, evaluating and adopting new technologies.

• Focusing on speed of delivery and quality, with suitable pragmatism – ensuring your solutions are always “appropriate” and not overly complex or over-engineered.

• Enabling progression of projects from PoC to post-production stage. • Communicating and presenting ideas to colleagues in all parts of the wider business. • Working with offshore partner quality engineers – in India and Poland and onsite

staff in London and York Hiscox offices. Person Specification: Our must haves

• Sound understanding of testing methodologies including behaviour-driven testing, unit testing and data-driven testing.

• Ability to take an automation-first approach to quality engineering. • Experience with C# testing framework. • Experience with web application testing using tools such as Playwright. • Experience with the API testing using RestSharp • Behaviour-driven testing of executable specifications e.g. using Gherkin. • Sufficient SQL expertise to develop effective backend database tests. • Good understanding of DevOps principals and experience with CICD pipelines. • Experience in working with version control tools like git. • Experience with both cloud and on-premises solutions. • Experience of UI testing tools.

Our nice to haves

• Experience building tests into Azure DevOps pipelines. • Exposure to Docker / Familiarity of containerization would be advantageous • Particular understanding of the Azure cloud.

About us:

In today’s digital era, leveraging IT empowers organisations of all sizes to innovate, evolve, and

provide seamless, connected services to their stakeholders – whether they are employees, service

users, customers, patients, tenants, or students.

At Phoenix, we specialise in providing IT solutions and managed services to meet the unique

objectives of each organisation that we work with. Our approach focuses on modernising workplaces

through the utilisation of cutting-edge technologies such as cloud and hybrid infrastructure, AI, cyber

security, collaboration, and productivity solutions.

So what does that mean?

Technology is complicated, and it changes fast. For our customers, that combination can be a real

headache.

Our customers are busy doing really important things like saving lives, protecting people, building

new products, and creating new services. To be really good at what they do, they need simple,

honest, and expert advice on how technology helps them do it.

That’s what we do – we make the complicated simple.

Job Description – Senior Infrastructure Consultant

What will you be doing?

• Design, implement, and support enterprise networking solutions (LAN, WAN, WLAN,

security).

• Deploy and configure routing, switching, and firewall technologies across multiple vendor

platforms.

• Deliver high-availability and disaster recovery network designs.

• Implement and manage server infrastructures across Windows and Unix environments.

• Deploy and support storage and backup solutions, including SAN and replication

technologies.

• Deliver hypervisor solutions (VMware, Hyper-V, Azure Local) and associated virtual

networking.

• Lead large-scale infrastructure migrations and transformation projects.

Why should you apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service

provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the

very best you can be at work. We are proud of our culture, so much so that we have developed our

Culture Blueprint which you can read

What are we looking for?

The right person for this role will have strong experience in enterprise networking, security, and

cloud (Azure/AWS). They will have deep experience in a consultancy setting and have led major

infrastructure projects.

You will have relevant certifications (e.g. CCNP, Azure Architect), strong client-facing skills, and the

ability to work independently.

Key Skills & Experience:

• Extensive hands-on experience in enterprise networking, server deployment, and storage

solutions.

• Strong background in routing, switching, firewall, and wireless technologies across multiple

vendors.

• Proven ability to design, document, and deliver complex network and infrastructure

architectures.

• Experience leading infrastructure projects, migrations, and transformation programmes.

• Client-facing consulting skills, with the ability to present technical solutions to both technical

and non-technical stakeholders.

• Industry certifications desirable (e.g., CCNP/CCIE, VMware VCP, Microsoft Azure Solutions

Architect Expert).

• Ability to manage multiple client engagements independently.

• Flexibility to travel to client sites when required.

Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to

the HQ and to customers

How many interviews?

Following a screen with the Recruitment Team you can expect a two-stage interview process, one

online and one in-person.

What about security clearance?

The ability to get SC clearance will be required for this role meaning you will have needed to be living

in the UK for a minimum of 5 years.

Job Description – Devops Engineer

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to

diversity and creating a truly inclusive culture, which we believe drives success.

We embrace hybrid-working practices, balancing the ability to work remotely with the culture and

energy we experience when we are face-to-face in our offices. Our focus on collaboration and

crossfunctional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams

cocreate to set out how they’ll work together.

This modern way of working has contributed to impressive employee engagement scores across

Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an

international specialist insurer we are far removed from the world of mass market insurance

products. Instead we are selective and focus on our key areas of expertise and strength - all of which

is underpinned by a culture that encourages us to challenge convention and always look for a better

way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented

people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is

encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary.

We like to do things differently and constantly seek to evolve. We might have been around for a long

time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some

people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in

touch.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

DevOps Engineer – Lisbon (hybrid – 1 day per week in office)

Reporting to: Head of Platform Engineering

The Role

The DevOps Engineer will be a member of a Chapter which includes DevOps Engineering, Site

Reliability Engineering & DevSecOps Engineering. You will also be a key member of a Platform

Engineering squad which are responsible for the Continuous Improvement over our cloud and

onpremises platforms.

Key Responsibilities

• Create and maintain the pipelines for publishing code to Azure

• Oversee and coach squads in intra-day deployments mechanisms

• As part of the chapter drive the DevOps principles and culture across London Market

squads

• With the aid of the chapter, coach and influence engineers to DevOps maturity

• Oversee and direct the vendor DevOps and Infrastructure resources

• Create and maintain Azure infrastructure across all environments

• Propose and implement time-saving initiatives

• Create and maintain monitoring at all levels (infrastructure, app, data)

• Monitor issues and availability and ensure the correct escalation path is followed

• Monitor performance and propose improvements

• Implement auto-scaling of resources to meet the needs of the moment

• Collaborate with all London Market Chapters

• Help to commoditise cloud services where possible

• Identify engineering limits, bottlenecks and tipping points before they’re reached

Person Specification

Mandatory skillset:

• Experience of working as an engineer, working on solutions in Azure.

• Experience with Terraform and Azure Resource Management Templates

• Experience setting up and working with Azure DevOps pipelines

• Knowledge of Cloud native, microservices, containerized systems, preferably with

Kubernetes

• To have a strong desire for continuous improvement and an Agile way of working

Ideally in addition:

• Commercial hands-on software delivery, including either implementation and

ongoing systems administration experience in a previous role using a variety of

technologies, or, build and deployment engineering with modern practices

• Sound experience in identifying, implementing and maintaining IT solutions /

systems in regulated markets / industries

• Knowledge and understanding of latest trends in DevOps methodologies, processes

and tools, as well as emerging solutions and ability to apply them when appropriate

Rewards

On top of a competitive salary, we also offer a wide range of benefits.

• 25 days annual leave plus two Hiscox days

• 4 week paid sabbatical after every 5 years of service

• Company and personal performance related bonus.

• Contributory pension.

Other benefits include:

• Money towards gym membership.

• Christmas gift.

• 4 x life insurance.

About us:

In today’s digital era, leveraging IT empowers organisations of all sizes to innovate, evolve, and

provide seamless, connected services to their stakeholders – whether they are employees, service

users, customers, patients, tenants, or students.

At Phoenix, we specialise in providing IT solutions and managed services to meet the unique

objectives of each organisation that we work with. Our approach focuses on modernising workplaces

through the utilisation of cutting-edge technologies such as cloud and hybrid infrastructure, AI, cyber

security, collaboration, and productivity solutions.

So what does that mean?

Technology is complicated, and it changes fast. For our customers, that combination can be a real

headache.

Our customers are busy doing really important things like saving lives, protecting people, building

new products, and creating new services. To be really good at what they do, they need simple,

honest, and expert advice on how technology helps them do it.

That’s what we do – we make the complicated simple.

Job Description – Technical Consultant – Cloud Security

We are now very excited to grow that team further by hiring a Technical Consultant who specialises

in Microsoft Cloud Security. In this role you will work with cross-functional teams to deliver

innovative solutions, ensuring exceptional customer satisfaction and quality of work.

What will you be doing?

• Executing technical deliverables for customer projects and providing them with competent technical guidance with a strong focus on Microsoft Purview and associated Microsoft compliance tools

• Leading the implementation of related solutions for customers

• Assisting scoping and design workshops to understand customer challenges and propose solutions

• Writing pre and post-delivery documents including statements of works

• Working closely with our project management team, ensuring project milestones and deadlines are met.

• Diagnosing and fixing technical challenges for our customers.

Why should you apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service

provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the

very best you can be at work. We are proud of our culture, so much so that we have developed our

Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will have significant experience in this sector and will have a deep

understanding of Microsoft cloud security tools such as Defender and Purview.

Key Skills:

• Deep working knowledge of Microsoft cloud security tools

• Excellent technical writing skills

• Strong decision-making

• Strong relationship-building

• Attention to detail

The following Microsoft certifications are also going to be highly desirable:

• Microsoft Certified: Information Protection and Compliance Administrator Associate - SC400

• Microsoft Certified: Identity and Access Administrator Associate -SC-300

• Microsoft Certified: Administrator Expert MS-102

Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to

the HQ and to customers

How many interviews?

Following a screen with the Recruitment Team you can expect a two-stage interview process, one

online and one in-person.

What are the benefits?

You can read about the benefits on offer here 😊

Job Description – Product Owner - Underwriting

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Product Owner – Underwriting – London (Hybrid) Reporting to: Head of Core Value Streams The Role The role spans the Underwriting Function Value Streams and sits as a direct report to the Head of Core Value Streams as a member of the Group Enterprise Systems (GES) team. The remit includes all business applications within the Underwriting Function, which includes our core PAS platform and internal analytics platform. Building on a period of substantial technology investment in the finance systems, the GES team now needs to build out, and deliver, technology roadmaps for the remaining group functions, especially the Underwriting function. They also need to continue to deliver a first class level of maintenance and support for the critical systems that they have responsibility for. There currently exists an outsourced support team for the Claims function within GES. The current

operations and technical support team members are outsourced, however, we are undergoing a transformation programme that will centralise key services across the business into one platform which would be operated and maintained by the GES team. Key Responsibilities

• Resilience: ensure the provision of all Claims applications to meet the quality, resilience and usability of all user groups.

• Customer Liaison: collaborate with the Group Claims leadership team and BU Claims teams in setting and driving the strategic agenda for all applications within the Claims function to ensure they support the Group Technology goals to Simplify, Protect and Enable the wider business.

• Technical Consultant: nurture ideas and propose solutions to existing Claims function problems, determine roadmaps for the applications, and manage or liaise with support teams to achieve goals and objectives.

• Ensure all Claims function applications are robust, secure, scalable and comply with regulatory mandates and standards.

• Manage, inspire, and develop the team. Ensure they have necessary capabilities/training to perform their roles to the highest standards.

• Promote a commercially oriented culture where the support team recognize their importance to Hiscox’s commercial aims and work to enhance and enable them.

• Provide relevant strategic management information to stakeholders as required to help assess project progress, service levels, and key decisions.

• Adopt a value focused approach to technology leadership, maximizing commercial return on investment, whilst effectively managing a finite budget.

Candidate Profile Role Whilst a technical background in software delivery and digital platforms is valuable for this role, there are a number of key capabilities that the successful candidate needs to be able to demonstrate which are more important than a strong technical background:

• Strategic thinking: Our current application estate is set to go through a fairly significant transformation programme over the next few years to enable it to better respond to evolving business needs specifically in the Claims function. Strong analytical skills and complex problem solving is parament to the success of this role.

• Leadership: Having the ability to communicate a product vision, a set of objectives, as well as delivering change through teams (both internal and third party) is a key feature of the role.

• Communication & stakeholder management: The role requires a strong ability to communicate effectively and influence at different levels of the organisation, from the individual developer in the team through to the senior leadership. The Claims PO role is a key business partner for a key function across the Group so the successful candidate needs to be able to manage complexity in prioritisation and stakeholder management, as well as being very adept at written, verbal, and listening skills.

• Programme management – lead across vendors and internal teams, comfortable working with both traditional methodologies and modern agile methodologies in a multi-faceted application estate with a wide range of different tools and technologies.

• Technical Capabilities: In-depth understanding of Marketing tools and technologies specifically externally facing digital platforms, strong knowledge of Agile principles and processes, experience working in Value Streams and/or a product development environment.