About us:

In today’s digital era, leveraging IT empowers organisations of all sizes to innovate, evolve, and

provide seamless, connected services to their stakeholders – whether they are employees, service

users, customers, patients, tenants, or students.

At Phoenix, we specialise in providing IT solutions and managed services to meet the unique

objectives of each organisation that we work with. Our approach focuses on modernising workplaces

through the utilisation of cutting-edge technologies such as cloud and hybrid infrastructure, AI, cyber

security, collaboration, and productivity solutions.

So what does that mean?

Technology is complicated, and it changes fast. For our customers, that combination can be a real

headache.

Our customers are busy doing really important things like saving lives, protecting people, building

new products, and creating new services. To be really good at what they do, they need simple,

honest, and expert advice on how technology helps them do it.

That’s what we do – we make the complicated simple.

Job Description – Technical Consultant (EUC / Infrastructure)

We are now very excited to grow that team further by hiring a Technical Consultant who specialises

in EUC & Infrastructure. In this role you will work with cross-functional teams to deliver innovative

solutions, ensuring exceptional customer satisfaction and quality of work.

What will you be doing?

• Design and implement IT infrastructure solutions, including networks, servers, storage, and hybrid cloud environments.

• Conduct on-site installation and configuration of hardware, including servers, networking devices, and storage systems.

• Prepare clear and comprehensive technical documentation, such as configuration guides, infrastructure diagrams, and project handover materials.

• Collaborate with internal teams to deliver infrastructure solutions that meet client expectations and project timelines.

Why should you apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service

provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the

very best you can be at work. We are proud of our culture, so much so that we have developed our

Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will have significant experience in this sector and will have a deep

understanding of End User computing (EUC), Virtual Desktop Infrastructure (VDI) deployment and

physical infrastructure.

Key Skills:

• Deep understanding of End User computing (EUC), Virtual Desktop Infrastructure (VDI) deployment and physical infrastructure.

• Familiarity with Microsoft Active Directory

• Proficient in VMware and Citrix

• Experience with deploying, racking, and cabling servers, networking, and storage hardware

• Excellent problem-solving skills with the ability to troubleshoot and resolve infrastructure-related issues efficiently

Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to

the HQ and to customers

How many interviews?

Following a screen with the Recruitment Team you can expect a two-stage interview process, one

online and one in-person.

What are the benefits?

You can read about the benefits on offer here

About us:

In today’s digital era, leveraging IT empowers organisations of all sizes to innovate, evolve, and

provide seamless, connected services to their stakeholders – whether they are employees, service

users, customers, patients, tenants, or students.

At Phoenix, we specialise in providing IT solutions and managed services to meet the unique

objectives of each organisation that we work with. Our approach focuses on modernising workplaces

through the utilisation of cutting-edge technologies such as cloud and hybrid infrastructure, AI, cyber

security, collaboration, and productivity solutions.

So what does that mean?

Technology is complicated, and it changes fast. For our customers, that combination can be a real

headache.

Our customers are busy doing really important things like saving lives, protecting people, building

new products, and creating new services. To be really good at what they do, they need simple,

honest, and expert advice on how technology helps them do it.

That’s what we do – we make the complicated simple.

Job Description – Technical Consultant – Cloud Security

We are now very excited to grow that team further by hiring a Technical Consultant who specialises

in Microsoft Cloud Security. In this role you will work with cross-functional teams to deliver

innovative solutions, ensuring exceptional customer satisfaction and quality of work.

What will you be doing?

• Executing technical deliverables for customer projects and providing them with competent technical guidance with a strong focus on Microsoft Purview and associated Microsoft compliance tools

• Leading the implementation of related solutions for customers

• Assisting scoping and design workshops to understand customer challenges and propose solutions

• Writing pre and post-delivery documents including statements of works

• Working closely with our project management team, ensuring project milestones and deadlines are met.

• Diagnosing and fixing technical challenges for our customers.

Why should you apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service

provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the

very best you can be at work. We are proud of our culture, so much so that we have developed our

Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will have significant experience in this sector and will have a deep

understanding of Microsoft cloud security tools such as Defender and Purview.

Key Skills:

• Deep working knowledge of Microsoft cloud security tools

• Excellent technical writing skills

• Strong decision-making

• Strong relationship-building

• Attention to detail

The following Microsoft certifications are also going to be highly desirable:

• Microsoft Certified: Information Protection and Compliance Administrator Associate - SC400

• Microsoft Certified: Identity and Access Administrator Associate -SC-300

• Microsoft Certified: Administrator Expert MS-102

Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to

the HQ and to customers

How many interviews?

Following a screen with the Recruitment Team you can expect a two-stage interview process, one

online and one in-person.

What are the benefits?

You can read about the benefits on offer here 😊

Job Description – Ethical Hacker – York

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Ethical Hacker - York Reporting to: Red Team Leader (Cyber Fusion Centre) Type: Permanent Band: II The Role: The Ethical Hacker works in our Cyber Fusion Centre, which is responsible for the protection, detection and response capabilities used to safeguard our business from cyber threats. You will be responsible for the proactive identification of threats to our systems and networks, together with potential vulnerabilities that could be exploited by threat actors. Your work will be essential in enhancing our security posture by providing insights into potential attack vectors and security weaknesses – and ensuring these are mitigated before they can be exploited. You will be responsible for emulating the threats we face, by mimicking the Tactics, Techniques and Procedures (TTPs) used by real-world hackers. The primary focus of your role will involve the planning and delivery of in- house penetration tests, using advanced tools and techniques that closely simulate the threats we

face. You will also work with our third-party providers to support and govern the delivery of their services to us. You will triage and prioritise the results from tests, and work with our Security Architects and Engineers to determine appropriate mitigations for inclusion in our CI/CD pipelines. You will also work closely with our Blue Team to ensure that any vulnerabilities are understood, and that the Blue Team monitoring capabilities are optimised to detect attempts to exploit them. You will need to provide day-today oversight and tasking of activities performed by our Threat and Vulnerability Analysts and provide them with regular coaching to help them in the execution of the responsibilities. The role is based in York (UK) and is a permanent position. Travel to other team locations will be required as necessary. Key Responsibilities:

• Perform advanced reconnaissance to gather information about potential high value targets in our network, ensuring we understand where our assets are and what vulnerabilities they are exposed to.

• Perform routine penetration tests of our infrastructure and applications, document your findings and recommendations for remediation.

• Analyse and prioritise the outputs from penetration tests and translate these into mitigation actions for our Fusion Centre CI/CD pipelines.

• Analyse trends in our security threats and vulnerabilities and identify the root causes for remediation.

• Manage the daily operations and maintenance of our penetration testing tools and technologies, ensuring we have the latest capabilities to support detailed tests of our business systems.

• Ensure our adherence to legal and ethical standards when performing security tests, ensuring required authorisations have been obtained, that privacy and confidentiality is not breached during a test and that our activities do not cause harm or disruption to our systems – or those provided by third parties.

• Help to ensure we continue to meet all our relevant statutory and regulatory requirements in relation to penetration testing and vulnerability management.

• Track open security vulnerabilities in our estate and manage them through the lifecycle to closure.

• Escalate more complex issues to our Red Team Leader for further investigation.

• Collaborate with our Blue Team to validate and enhance their detection and response capabilities.

• Support and govern coordination of Penetration Tests performed by our external third parties.

• Support the planning and delivery of Red and Blue Team exercises as required.

• Support in-flight security incidents by providing insight into our vulnerability exposure, who the threat actor is and what TTP’s they are likely to be using against us.

• Support the secureSDLC by providing timely expert advice and guidance on systems security and identifying and mitigating potential vulnerabilities early in their development lifecycle.

• Design and deliver security awareness training to technical teams in support of a Secure-by- Design culture across our business.

• Prepare detailed reports and briefings for various stakeholders outlining the nature of our threats, their potential impact and recommended mitigation approach.

• Maintain an up-to-date knowledge of the latest threat actors and their TTPs and share your knowledge with other members of the team as required.

Candidate Profile:

• 5+ years’ experience in a penetration testing role, preferably with a CREST registered provider.

• Excellent working knowledge of current TTPs, the cyber kill chain and attack lifecycle.

• Excellent working knowledge of the vulnerability management lifecycle.

• Excellent analytical skills with the ability to work under own initiative.

• Excellent knowledge of common hacking techniques and the latest cyber threats.

• Good working knowledge of cyber threat intelligence and attack modelling frameworks.

• Understands and emulates a hacker mindset.

• Be highly curious and demonstrate lateral thinking and problem solving.

• Be willing to undertake advanced training and accreditations.

• Exemplary professional integrity and ethics.

• Fluent in multiple programming languages, including Python, Java, C++ and Shell Script.

• Good presentation and report writing skills.

• BSc or MSc in Cybersecurity is desirable.

• Advanced industry recognised qualifications such as GIAC GXPN and GRTP are desirable.

Job Description – Modern Workplace Engineer

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Modern Workplace Engineer – Lisbon / York The Role: We are hiring a Modern Workplace Engineer to work within our IT Services infrastructure team. The IT Services (ITS) function consists of ~100 IT professionals that deliver and maintain the technology that enables everyone here, our partners and our customers; every hour of every day. Our business is fast moving, quick to decide and we have rapidly evolving targets and priorities. You will be used to working in a similar environment and will have the ability to work in a self-motivated and confident manner. Key Responsibilities:

• Act as a primary technical contact for key technical areas, coordinating with stakeholders as required using strong system administration and trouble shooting skills.

• You will be an expert in modern workplace technologies and configure tools to automate the provisioning, testing and deployment of infrastructure.

• Contribute and create planning, designs and delivery of IT initiatives. • Produce and own system and infrastructure designs, policies and documentation. • Provide reports and proposals for improvements to colleagues and stakeholders. • Provide advice and guidance to support the adoption of methods and tools. Drive IT

Services in the migration towards a code centric model for managing infrastructure. • Act as a support escalation point for the 3rd line infrastructure support provider. • Proactively manage IT infrastructure to minimise business disruption and identify

and drive initiatives to improve the quality and effectiveness of the infrastructure services.

• Manage and provide 3rd line advice for infrastructure platforms in accordance with agreed service levels, standards and processes.

Essential skills:

• Expertise in modern workplace technologies and the eco system e.g. Microsoft 365 • Operating Systems e.g. Windows 10/11 • Client applications e.g. Office 365, Teams, OneDrive • Device management and deployment e.g. Intune, Autopilot • Understanding of virtualisation techniques e.g. VMware vSphere • Virtual Desktop Infrastructure e.g. Citrix Virtual Apps and Desktops, Azure Virtual

Desktop, W365 • Knowledge of security best practices e.g. patching and conditional access • Strong system administration and troubleshooting skills • Creation/Contribution of HLD and LLD designs

Desirable:

• Experience working within an Agile environment • An appreciation of DevOps principles. • Scripting and automation e.g. PowerShell • Packaging and delivery of applications • Relevant certifications, such as in Microsoft 365 are advantageous

Job Description – Systems Analyst

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Systems Analyst Reporting To: Technical Product Manager Location: York/Colchester As a Systems Analyst within Hiscox you will create and deliver solutions which address business needs through the efficient exploitation of new, or existing, technology capabilities augmented by integration and automation. Ensuring solutions work effectively end to end, improving user experience and productivity while minimising the total cost of ownership. As a Systems Analyst you will be involved in all stages of the delivery process, from ideation, requirements gathering, and analysis, to build, test and deployment. Developing a strong understanding of the business case, impacted business processes, and supporting technology to ensure successful outcomes. Working within a multidisciplinary team you will be responsible for creating low level solutions, including technical specification, while providing direction and leadership to technical and non- technical stakeholders.

This is a key role for the delivery of technical innovation within the Hiscox UK Retail team. As a Systems Analyst you will be expected to take on challenging deliveries, spanning more than one application and/or technology and be very delivery focused. Key Responsibilities: · Take ownership of the solution technical specification, developing a detailed understanding of the business requirements, shaping the solution, and documenting the technical requirements as user stories and/or functional specifications including acceptance criteria, to ensure clarity and alignment with business objectives. · Develop a reputation as a credible, trusted, partner through the creation of strong relationships with business stakeholders, SME’s and internal and external technical colleagues at all levels. · Work with non-technical business stakeholders, eliciting requirements and developing an understanding of their needs and processes. Helping steer the business thinking to minimise complexity and maximise reuse. · Working with technical colleagues including Product Owners, Solution Architects, developers, testers and software vendors you will be responsible for developing and reviewing solution options, to ensure business functional and non-functional concerns are addressed. · Act as a trusted SME for developers and testers throughout the development process. Providing support and guidance on how the solution should be implemented, and tested. · Support testing activities, reviewing results, triaging failures, analysing defects and identifying underlying root cause. · Responsible for implementing continual improvements within your sphere of influence. Maximising the efficiency of the team to ensure that we are constantly delivering high quality and effective technical change. Technical Skills: · Proven experience of eliciting requirements from business stakeholders. Documenting the agreed technical solution in a format which can be readily understood by technical and non-technical colleagues, utilising a range of techniques as appropriate. · Capability to organise and facilitate collaborative requirements or design workshops to explore challenges and agree solutions.. · Experience of working with third party software vendors, software houses and technology vendors. · Proven experience working with systems integration, creating and reviewing API specifications using both SOAP and REST protocols. · Experience of working with complex software applications such as D365, and packages, with ability to develop a detailed understanding of the application functionality and processing. Nice to have · Ability to understand database schemas is required, with experience of writing SQL an advantage. · Previous exposure to the insurance industry would be advantageous · Understanding of the Azure cloud architecture, principles and components would be beneficial.

Job Description – Senior Application Specialist

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Position: Senior Application Specialist Location: York The Role: Although Hiscox UK have utilised Microsoft Azure Cloud Services for several years, we are just starting out on the adoption of Microsoft D365 CE and the Power Platform suite. As a Senior Application Specialist in the Power Platform CoE, you will be at the forefront of this initiative. Reporting into the Technical Architect (Power Platform) you will lead a small team of application Specialists creating innovative solutions using Dynamics 365 and the Power Platform and focusing on low/no-code. Working with business stakeholders you will refine and develop requirements into solutions using the Power Platform, balancing potentially conflicting requirements across different workstreams or business units to streamline business process and maximise organisational efficiency. You will have a key role in the development and ongoing improvement of our Dynamics 365 and Power Platform estate. Working with our Microsoft partners, you will ensure the quality of the D365 solutions being implemented by them as well as providing continuous maintenance and

improvement. You will be responsible for the end-to-end delivery of internal projects using Power Platform and D365 from requirements gathering and estimations, through solution design, build, test and delivery, also ensuring software deliverables are documented, secure, efficient, easily maintainable and with an appropriate support model in place. The Senior Application Specialist will also work with the Technical Architect (Power Platform) in the development of an appropriate governance model for the CoE and the wider business, with associated policies and standards, to ensure any Power Platform components meet best practice, are manageable, maintainable, secure and performant. You will maintain an up-to-date knowledge of technology advances in Dynamics 365 CE and Power Platform, promoting a culture of continuous improvement within the team. Providing direction and support to other colleagues across the business and acting as an SME for Microsoft D365 and Power Platform Key Responsibilities:

• Work with key business and technology stakeholders to elicit and refine requirements, ensuring solutions are pragmatic and maximise the benefits of the technology.

• Collaborate with the Power Platform Architect, and Solution Architects, to ensure Dynamics 365 and Power Platform solutions are developed in accordance with Hiscox’s architectural principles, policies and guidelines, and remain aligned with the Microsoft upgrade roadmap.

• Take ownership of Power Platform and Dynamics 365 CE technical design and solution architecture.

• Provide leadership, direction and support to other members of the team. • Support the definition and introduction of an appropriate governance model to

assist in the adoption of Power Platform and Dynamics 365 technologies. • Lead in the design, development and delivery of Dynamics 365 CE and Power

Platform components, ensuring they remain securely configured, access control models are enforced, appropriate metrics are captured, and technical standards are adhered to.

• Support the Engineering team in the definition and development extensions or integrations to support more advanced scenarios.

• Ensure that extensions to Dataverse and the Common Data Model are introduced in a manner consistent with industry best practice.

• Provide ongoing support and further development for deployed solutions. • Ensure that non-functional requirements are identified and addressed, with

components securely configured, access controls enforced, env’s sized appropriately, effective monitoring metrics are captured, and an effective support model in place.

Essential Skills:

• Proven track record of working as a Senior Functional Specialist or Developer, in the definition, design, development, testing and deployment of D365 and Power Platform applications and solutions.

• In depth knowledge of Microsoft Dynamics 365 CE (particularly Customer Service and Sales) and the Power Platform (Power Apps, Power Automate, Power Pages, Power BI and CoPilot Studio) including an appreciation of appropriate use cases for each.

• Experience with leading people. • A drive to develop your own, and your teams, technical skills and knowledge.

• Understanding of Azure cloud technology and the Azure security model. • Strong communication skills and ability to talk to technical and non-technical

stakeholders. • Self-motivated and demonstrable ability to stay current with the latest technologies,

trends, best-practise and security that can benefit the technology roadmap and team.

• Experience with both waterfall and agile project methodologies, and application lifecycle management.

Desirable Skills:

• Intermediate or Advanced level Power Platform or Dynamics Microsoft certifications e.g. Power Platform Functional Specialist Associate, Power Platform App Maker Associate, Power Platform Solution Architect Expert

• Experience in working with Power Platform AI Builder and integrating with external AI technology would be an advantage.

• Experience with extending the Power Platform using C#, JavaScript etc. • Insurance industry knowledge and experience an advantage.

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

we’re committed to transforming workplaces and empowering individuals with our portfolio of IT solutions and managed service capabilities. We unlock the real value of your IT investment, your people, and your processes to deliver the business outcomes that matter to you.

Job Description – Business Development Manager – Data Protection

We are now very excited to grow that team further by hiring a new Business Development Manager to focus on overseeing sales opportunities in the data protection space.

What will you be doing?

• Sales – you will be responsible for building the data protection sales pipeline and ensuring the consistent growth of data protection offerings. This will involve managing vendor relationships to create incremental revenue streams, acting as a specialist sales resource to help educate customers as well as working with marketing to execute and track bespoke data protection campaigns across all sectors.

• Service Delivery – you will manage and maintain service delivery expectations with customers while adhering to and promoting the Phoenix company values at all times. This involves working with the service delivery team to ensure SLA’s and deliverables are compliant.

• Management – you will ensure that all sales leads and opportunities are tracked and managed effectively as well as provide quarterly sales reports for key stakeholders. You are responsible for tracking and managing the P/L of the business unit to ensure it’s success and will be seen as an educator for the wider team, using your knowledge and expertise to embed data protection conversations at the heart of our go to market.

Why you should apply?

Data Protection is a hugely exciting growth area of the business and this is an opportunity to join at an early stage and help shape the unit. We have a huge customer base that contains a lot of untapped potential for this sector and the right person will be able to excel.

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will already have significant experience in a similar position where you are selling data protection services, the likelihood is that this is done by working for another reseller or distributor. You will be knowledgeable of the data protection space and there is a strong likelihood you will have come from a cyber security background.

Key Skills:

• Strong technical understanding of data protection and the current marketplace.

• Has the confidence and ability to take timely and appropriate decisions to further business objectives.

• Establishes high goals for personal success and personal accomplishment; meets or exceeds those goals; conveys a sense of urgency and drives issues to closure.

• First-class written and verbal communication skills with the ability to communicate effectively at all levels.

• Structured. Focused. Business-minded. Able to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met.

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

we’re committed to transforming workplaces and empowering individuals with our portfolio of IT solutions and managed service capabilities. We unlock the real value of your IT investment, your people, and your processes to deliver the business outcomes that matter to you.

Job Description – ServiceNow Consultant

We are now very excited to grow that team further by hiring a ServiceNow Solutions Consultant to guide our customers through the journey of digital transformation with the ServiceNow platform.

What will you be doing?

• Solution Development – you will be the in-house expert for ServiceNow solutions, helping the team to craft solutions for complex client needs covering the diverse ServiceNow application suite. You will be providing expert recommendations for implementations that ensure alignment with vendor and industry best practices.

• Sales & Client Engagement – you will be supporting the sales teams with technical and functional inquiries during pre-sales and will lead preliminary scoping sessions. You will be expected to engage with a wide range of client stakeholders, from technical SME’s to C-level executives and will provide clear and in-depth project scope information to both vendor and implementation partners.

• Knowledge Acquisition & Management – as the subject matter expert in the team you will be required to maintain your ServiceNow certifications and stay informed on all delta releases as well as engaging in internal knowledge sharing through webinars, training sessions and team mentorship.

Why you should apply?

ServiceNow implementation is a relatively new area of our business and this means we have a huge customer base that contains a lot of untapped potential and the right person will be able to excel. There will be huge opportunities for growth as one of the first in our team to specialise.

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will already have significant experience in a similar position and will be able to bring their experience and knowledge of the ServiceNow platform with them to this role. This role requires a blend of technical expertise, industry insights, and exceptional communication skills to design and deliver solutions to complex business challenges.

Key Skills:

• Strong hands-on experience with ServiceNow ITSM and at least one additional major application suite such as ITOM, ITBM, SecOps, GRC, CSM, HRSD, or SAMP.

• Must hold at least one (three preferred) ServiceNow Certified Implementation Specialist certification.

• Must have ServiceNow Sales and Pre-Sales Accreditation in Platform, ITSM and one additional specialist area.

• Excellent verbal and written communication skills; adept at presenting to diverse audiences.

• Self-motivated and disciplined with a strong ability to manage multiple complex projects.

• Strong troubleshooting skills and commitment to ongoing learning of service delivery solutions.

Job Description – Agile Delivery Lead

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Build a brilliant future with Hiscox

Position: Agile Delivery Lead

Location : London Hybrid - 2 days

Introduction:

Hiscox is hiring an Agile Delivery Lead (ADL) to join our Re & ILS business unit to deliver and maintain critical services for the Hiscox Re & ILS business. Our ADLs have responsibility for the coordination of the day-to-day activities of the squads that make up our value streams. This position requires experience of managing a technical team.

What you will be doing:

As an experienced Agile Delivery Lead, you will perform a hybrid role where you will be expected to coach the squad(s) to continuously improve their Agile ways of working. We are specifically looking for someone who has led a technical team and has a technical or development background. You will also own the delivery management of all product development and associated projects. This is an extremely varied, and business critical, role and will include (but is not limited to) the following activities:

Key Responsibilities

• Delivery ownership and oversight across the cross-disciplined squads (utilising Agile values, principles and practices) within a Value Stream.

• Relentless focus on delivering value.

• Actively engaging in service delivery assisting with Vendor management, Financial and budget management, Legal Compliance and Risk management and more.

• Utilise JIRA boards to facilitate change delivery by actively participating in the collation & prioritisation of the backlog.

• Help the squad to meet their commitments, remove impediments and dependencies as much as possible, escalate where appropriate when the squad is off track, and ensure they take appropriate action.

• Ensure stakeholder engagement, communications and expectations are appropriately managed and aligned. Protect the squad/s from external interference.

• Facilitate and tailor Agile ceremonies, different delivery methodologies, and ways of working at a squad and value stream level.

• Actively manage risks to deliver maximum business value and remove impediments.

• Drive continuous improvement through metrics and co-ordinating shared release management activities across multiple squads. Drive technical excellence by helping team improve their technical practices and processes.

• Support the Change Manager and their Product Owners (POs) across the Value Streams, to ensure the backlogs are appropriately prioritised and that their roadmaps reflect ‘delivery do-ability’. Help the PO manage late and ad-hoc requests by balancing business priorities against existing commitments.

• Accelerate the timely delivery of requests for support from the squad/s – resolve dependencies between squads through close collaboration with other ADLs. Own the timely and accurate completion of squad administration – including any EPMO and CPRB type reporting that requires regular inputs from the squad.

• Work with the other members of the Re & ILS Delivery Chapter to share knowledge, best practices and develop as a team.

• Actively participate in the wider Agile / Dev Ops community to aid continuous learning, innovation, best practice and alignment with Hiscox engineering teams.

• Actively participate or lead ITIL processes of Change management, request management for the team

Must Haves:

• Detailed knowledge of, and experience working with, Agile frameworks (e.g. Kanban / XP / Lean / Scrum).

• 3+ years’ experience in an Agile Delivery Manager / Agile Delivery Lead / Scrum Master / Product Owner role (or demonstrable evidence of similar skills and experience). This must have been managing a technical team.

• Knowledge of project management, delivering within an environment of Programme / Portfolio of change.

• Experience with support of live complex solutions, Incident/Problem management including major incident management.

• Financial management of delivering change in a commercial environment – able to support effective budget management within the constraints of a value stream or project environment.

• Experience with agile delivery management and collaboration tools (e.g. JIRA, Confluence, Miro, Azure DevOps boards).

• Knowledge of technical subjects including architecture, SDLC, CI/CD pipelines, test automation, and other modern engineering practices

Nice to Haves:

• Experience working within Value Streams, a service delivery team and a team or with platform services squad.

• Development and utilisation of Objectives and Key Results (OKRs).

• Use of data visualisation tools to drive continuous improvement and demonstrate delivered benefit.

• Financial services and regulated industry experience.

Job Description – Product Owner - Underwriting

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Product Owner – Underwriting – London (Hybrid) Reporting to: Head of Core Value Streams The Role The role spans the Underwriting Function Value Streams and sits as a direct report to the Head of Core Value Streams as a member of the Group Enterprise Systems (GES) team. The remit includes all business applications within the Underwriting Function, which includes our core PAS platform and internal analytics platform. Building on a period of substantial technology investment in the finance systems, the GES team now needs to build out, and deliver, technology roadmaps for the remaining group functions, especially the Underwriting function. They also need to continue to deliver a first class level of maintenance and support for the critical systems that they have responsibility for. There currently exists an outsourced support team for the Claims function within GES. The current

operations and technical support team members are outsourced, however, we are undergoing a transformation programme that will centralise key services across the business into one platform which would be operated and maintained by the GES team. Key Responsibilities

• Resilience: ensure the provision of all Claims applications to meet the quality, resilience and usability of all user groups.

• Customer Liaison: collaborate with the Group Claims leadership team and BU Claims teams in setting and driving the strategic agenda for all applications within the Claims function to ensure they support the Group Technology goals to Simplify, Protect and Enable the wider business.

• Technical Consultant: nurture ideas and propose solutions to existing Claims function problems, determine roadmaps for the applications, and manage or liaise with support teams to achieve goals and objectives.

• Ensure all Claims function applications are robust, secure, scalable and comply with regulatory mandates and standards.

• Manage, inspire, and develop the team. Ensure they have necessary capabilities/training to perform their roles to the highest standards.

• Promote a commercially oriented culture where the support team recognize their importance to Hiscox’s commercial aims and work to enhance and enable them.

• Provide relevant strategic management information to stakeholders as required to help assess project progress, service levels, and key decisions.

• Adopt a value focused approach to technology leadership, maximizing commercial return on investment, whilst effectively managing a finite budget.

Candidate Profile Role Whilst a technical background in software delivery and digital platforms is valuable for this role, there are a number of key capabilities that the successful candidate needs to be able to demonstrate which are more important than a strong technical background:

• Strategic thinking: Our current application estate is set to go through a fairly significant transformation programme over the next few years to enable it to better respond to evolving business needs specifically in the Claims function. Strong analytical skills and complex problem solving is parament to the success of this role.

• Leadership: Having the ability to communicate a product vision, a set of objectives, as well as delivering change through teams (both internal and third party) is a key feature of the role.

• Communication & stakeholder management: The role requires a strong ability to communicate effectively and influence at different levels of the organisation, from the individual developer in the team through to the senior leadership. The Claims PO role is a key business partner for a key function across the Group so the successful candidate needs to be able to manage complexity in prioritisation and stakeholder management, as well as being very adept at written, verbal, and listening skills.

• Programme management – lead across vendors and internal teams, comfortable working with both traditional methodologies and modern agile methodologies in a multi-faceted application estate with a wide range of different tools and technologies.

• Technical Capabilities: In-depth understanding of Marketing tools and technologies specifically externally facing digital platforms, strong knowledge of Agile principles and processes, experience working in Value Streams and/or a product development environment.