Role Description

Software Engineer

About Rockartech:

Rockartech is a software producer and e-commerce consultancy for automotive OEMs and Retailers. We offer a suite of products to easily implement e-commerce, and help companies with their go to market strategy and optimise their operations. We work with some of the world's largest automotive companies, including Jaguar Land Rover, Toyota and BMW and foster a culture that is collaborative and innovative across our two UK locations – London and Newbald, Yorkshire.

Role Purpose: We are seeking a skilled Software Engineer to join our dynamic team. In this role, you will be responsible for designing, developing, and maintaining high-quality features for our cutting-edge omni-channel eCommerce platform. You will collaborate with cross-functional teams to build scalable, robust, and user-centric solutions that drive the future of automotive retail.

Key Responsibilities: ● Design, build, and maintain efficient, reusable, and reliable code using

modern web technologies. ● Develop new user-facing features and functionality for our core

eCommerce platform. ● Collaborate with product managers, designers, and other engineers to

translate requirements into technical solutions. ● Participate in code reviews to maintain code quality and share

knowledge. ● Integrate with third-party systems and APIs to extend platform

capabilities. ● Work within an Agile/Scrum methodology to ensure timely and effective

delivery. ● Contribute to the continuous improvement of our engineering practices,

tools, and processes.

Key Skills and Qualifications: ● Proven experience as a Software Engineer, ideally in a SaaS or

eCommerce environment. ● Strong proficiency in JavaScript and/or TypeScript. ● Experience building and consuming APIs, with knowledge of GraphQL

and REST. ● Familiarity with containerisation technologies, particularly Docker.

● Experience with modern software development tools such as Git, Jira, and Confluence.

● Solid understanding of the full software development lifecycle SDLC. ● Strong problem-solving abilities and a proactive, solution-oriented

mindset. ● Excellent communication skills and the ability to work effectively in a

collaborative team environment.

Job Description – Devops Engineer

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to

diversity and creating a truly inclusive culture, which we believe drives success.

We embrace hybrid-working practices, balancing the ability to work remotely with the culture and

energy we experience when we are face-to-face in our offices. Our focus on collaboration and

crossfunctional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams

cocreate to set out how they’ll work together.

This modern way of working has contributed to impressive employee engagement scores across

Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an

international specialist insurer we are far removed from the world of mass market insurance

products. Instead we are selective and focus on our key areas of expertise and strength - all of which

is underpinned by a culture that encourages us to challenge convention and always look for a better

way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented

people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is

encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary.

We like to do things differently and constantly seek to evolve. We might have been around for a long

time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some

people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in

touch.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

DevOps Engineer – Lisbon (hybrid – 1 day per week in office)

Reporting to: Head of Platform Engineering

The Role

The DevOps Engineer will be a member of a Chapter which includes DevOps Engineering, Site

Reliability Engineering & DevSecOps Engineering. You will also be a key member of a Platform

Engineering squad which are responsible for the Continuous Improvement over our cloud and

onpremises platforms.

Key Responsibilities

• Create and maintain the pipelines for publishing code to Azure

• Oversee and coach squads in intra-day deployments mechanisms

• As part of the chapter drive the DevOps principles and culture across London Market

squads

• With the aid of the chapter, coach and influence engineers to DevOps maturity

• Oversee and direct the vendor DevOps and Infrastructure resources

• Create and maintain Azure infrastructure across all environments

• Propose and implement time-saving initiatives

• Create and maintain monitoring at all levels (infrastructure, app, data)

• Monitor issues and availability and ensure the correct escalation path is followed

• Monitor performance and propose improvements

• Implement auto-scaling of resources to meet the needs of the moment

• Collaborate with all London Market Chapters

• Help to commoditise cloud services where possible

• Identify engineering limits, bottlenecks and tipping points before they’re reached

Person Specification

Mandatory skillset:

• Experience of working as an engineer, working on solutions in Azure.

• Experience with Terraform and Azure Resource Management Templates

• Experience setting up and working with Azure DevOps pipelines

• Knowledge of Cloud native, microservices, containerized systems, preferably with

Kubernetes

• To have a strong desire for continuous improvement and an Agile way of working

Ideally in addition:

• Commercial hands-on software delivery, including either implementation and

ongoing systems administration experience in a previous role using a variety of

technologies, or, build and deployment engineering with modern practices

• Sound experience in identifying, implementing and maintaining IT solutions /

systems in regulated markets / industries

• Knowledge and understanding of latest trends in DevOps methodologies, processes

and tools, as well as emerging solutions and ability to apply them when appropriate

Rewards

On top of a competitive salary, we also offer a wide range of benefits.

• 25 days annual leave plus two Hiscox days

• 4 week paid sabbatical after every 5 years of service

• Company and personal performance related bonus.

• Contributory pension.

Other benefits include:

• Money towards gym membership.

• Christmas gift.

• 4 x life insurance.

About us:

In today’s digital era, leveraging IT empowers organisations of all sizes to innovate, evolve, and

provide seamless, connected services to their stakeholders – whether they are employees, service

users, customers, patients, tenants, or students.

At Phoenix, we specialise in providing IT solutions and managed services to meet the unique

objectives of each organisation that we work with. Our approach focuses on modernising workplaces

through the utilisation of cutting-edge technologies such as cloud and hybrid infrastructure, AI, cyber

security, collaboration, and productivity solutions.

So what does that mean?

Technology is complicated, and it changes fast. For our customers, that combination can be a real

headache.

Our customers are busy doing really important things like saving lives, protecting people, building

new products, and creating new services. To be really good at what they do, they need simple,

honest, and expert advice on how technology helps them do it.

That’s what we do – we make the complicated simple.

Job Description – Business Development Manager - Security

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate

and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

We are now very excited to grow that team further by hiring a Business Development Manager to

take ownership of spearheading our Verkada physical security business.

What will you be doing?

• Support all of Phoenix's’ sales teams in developing strategic customer relationships,

positioning Verkada effectively, and enabling confidence in customer conversations.

• Act as the go-to Verkada expert for internal training, onboarding, and enablement across all

levels, including new starters and leadership teams.

• Own and achieve a defined gross profit (GP) target, monitoring P&L performance and driving

pipeline activity through reporting and follow-up.

• Collaborate with marketing to create and execute tailored campaigns that support Verkada

growth and customer engagement.

• Manage the relationship with Verkada, including partner status, accreditations, joint

planning, resource alignment, and regular business reviews.

• Drive upsell and cross-sell opportunities within the existing customer base while ensuring

SLAs and service expectations are consistently met.

• Oversee internal processes such as vendor days, documentation management, and cross-

team communication to embed Verkada in our go-to-market approach.

Why you should apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service

provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the

very best you can be at work. We are proud of our culture, so much so that we have developed our

Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will already have proven experience in a similar B2B sales role,

preferably within another reseller or vendor but any kind of IT/technology sales will be beneficial.

Key Skills & Experience

• Experience in IT or technology B2B sales, with a strong understanding of the sales cycle and

customer engagement.

• Ability to learn and position new products quickly, with a consultative and solutions-led sales

approach.

• Strong communication and presentation skills, confident engaging with stakeholders at all

levels.

• Experience building and maintaining effective customer and vendor relationships.

• Comfortable delivering training, product knowledge sessions, or team enablement activities.

• Commercial awareness, with the ability to support pipeline development and contribute to

revenue targets.

• Analytical mindset, able to interpret performance data (e.g. sales reports, P&L insights) to

inform actions.

• Highly organised and self-motivated, with the ability to manage multiple priorities in a fast-

paced environment.

• Collaborative team player, able to work cross-functionally and support wider business

objectives.

• Willingness to become a subject matter expert and act as a key point of contact for a high-

growth vendor.

Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42)

What about hybrid working?

Two days p/ w in the office is the minimum expectation for this role.

How many interviews?

Following a screen with the Recruitment Team you can expect a two-stage interview process, one

online and one in-person.

About us:

In today’s digital era, leveraging IT empowers organisations of all sizes to innovate, evolve, and

provide seamless, connected services to their stakeholders – whether they are employees, service

users, customers, patients, tenants, or students.

At Phoenix, we specialise in providing IT solutions and managed services to meet the unique

objectives of each organisation that we work with. Our approach focuses on modernising workplaces

through the utilisation of cutting-edge technologies such as cloud and hybrid infrastructure, AI, cyber

security, collaboration, and productivity solutions.

So what does that mean?

Technology is complicated, and it changes fast. For our customers, that combination can be a real

headache.

Our customers are busy doing really important things like saving lives, protecting people, building

new products, and creating new services. To be really good at what they do, they need simple,

honest, and expert advice on how technology helps them do it.

That’s what we do – we make the complicated simple.

Job Description – Technical Consultant – Cloud Security

We are now very excited to grow that team further by hiring a Technical Consultant who specialises

in Microsoft Cloud Security. In this role you will work with cross-functional teams to deliver

innovative solutions, ensuring exceptional customer satisfaction and quality of work.

What will you be doing?

• Executing technical deliverables for customer projects and providing them with competent technical guidance with a strong focus on Microsoft Purview and associated Microsoft compliance tools

• Leading the implementation of related solutions for customers

• Assisting scoping and design workshops to understand customer challenges and propose solutions

• Writing pre and post-delivery documents including statements of works

• Working closely with our project management team, ensuring project milestones and deadlines are met.

• Diagnosing and fixing technical challenges for our customers.

Why should you apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service

provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the

very best you can be at work. We are proud of our culture, so much so that we have developed our

Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will have significant experience in this sector and will have a deep

understanding of Microsoft cloud security tools such as Defender and Purview.

Key Skills:

• Deep working knowledge of Microsoft cloud security tools

• Excellent technical writing skills

• Strong decision-making

• Strong relationship-building

• Attention to detail

The following Microsoft certifications are also going to be highly desirable:

• Microsoft Certified: Information Protection and Compliance Administrator Associate - SC400

• Microsoft Certified: Identity and Access Administrator Associate -SC-300

• Microsoft Certified: Administrator Expert MS-102

Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to

the HQ and to customers

How many interviews?

Following a screen with the Recruitment Team you can expect a two-stage interview process, one

online and one in-person.

What are the benefits?

You can read about the benefits on offer here 😊

Job Description – Ethical Hacker – York

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Ethical Hacker - York Reporting to: Red Team Leader (Cyber Fusion Centre) Type: Permanent Band: II The Role: The Ethical Hacker works in our Cyber Fusion Centre, which is responsible for the protection, detection and response capabilities used to safeguard our business from cyber threats. You will be responsible for the proactive identification of threats to our systems and networks, together with potential vulnerabilities that could be exploited by threat actors. Your work will be essential in enhancing our security posture by providing insights into potential attack vectors and security weaknesses – and ensuring these are mitigated before they can be exploited. You will be responsible for emulating the threats we face, by mimicking the Tactics, Techniques and Procedures (TTPs) used by real-world hackers. The primary focus of your role will involve the planning and delivery of in- house penetration tests, using advanced tools and techniques that closely simulate the threats we

face. You will also work with our third-party providers to support and govern the delivery of their services to us. You will triage and prioritise the results from tests, and work with our Security Architects and Engineers to determine appropriate mitigations for inclusion in our CI/CD pipelines. You will also work closely with our Blue Team to ensure that any vulnerabilities are understood, and that the Blue Team monitoring capabilities are optimised to detect attempts to exploit them. You will need to provide day-today oversight and tasking of activities performed by our Threat and Vulnerability Analysts and provide them with regular coaching to help them in the execution of the responsibilities. The role is based in York (UK) and is a permanent position. Travel to other team locations will be required as necessary. Key Responsibilities:

• Perform advanced reconnaissance to gather information about potential high value targets in our network, ensuring we understand where our assets are and what vulnerabilities they are exposed to.

• Perform routine penetration tests of our infrastructure and applications, document your findings and recommendations for remediation.

• Analyse and prioritise the outputs from penetration tests and translate these into mitigation actions for our Fusion Centre CI/CD pipelines.

• Analyse trends in our security threats and vulnerabilities and identify the root causes for remediation.

• Manage the daily operations and maintenance of our penetration testing tools and technologies, ensuring we have the latest capabilities to support detailed tests of our business systems.

• Ensure our adherence to legal and ethical standards when performing security tests, ensuring required authorisations have been obtained, that privacy and confidentiality is not breached during a test and that our activities do not cause harm or disruption to our systems – or those provided by third parties.

• Help to ensure we continue to meet all our relevant statutory and regulatory requirements in relation to penetration testing and vulnerability management.

• Track open security vulnerabilities in our estate and manage them through the lifecycle to closure.

• Escalate more complex issues to our Red Team Leader for further investigation.

• Collaborate with our Blue Team to validate and enhance their detection and response capabilities.

• Support and govern coordination of Penetration Tests performed by our external third parties.

• Support the planning and delivery of Red and Blue Team exercises as required.

• Support in-flight security incidents by providing insight into our vulnerability exposure, who the threat actor is and what TTP’s they are likely to be using against us.

• Support the secureSDLC by providing timely expert advice and guidance on systems security and identifying and mitigating potential vulnerabilities early in their development lifecycle.

• Design and deliver security awareness training to technical teams in support of a Secure-by- Design culture across our business.

• Prepare detailed reports and briefings for various stakeholders outlining the nature of our threats, their potential impact and recommended mitigation approach.

• Maintain an up-to-date knowledge of the latest threat actors and their TTPs and share your knowledge with other members of the team as required.

Candidate Profile:

• 5+ years’ experience in a penetration testing role, preferably with a CREST registered provider.

• Excellent working knowledge of current TTPs, the cyber kill chain and attack lifecycle.

• Excellent working knowledge of the vulnerability management lifecycle.

• Excellent analytical skills with the ability to work under own initiative.

• Excellent knowledge of common hacking techniques and the latest cyber threats.

• Good working knowledge of cyber threat intelligence and attack modelling frameworks.

• Understands and emulates a hacker mindset.

• Be highly curious and demonstrate lateral thinking and problem solving.

• Be willing to undertake advanced training and accreditations.

• Exemplary professional integrity and ethics.

• Fluent in multiple programming languages, including Python, Java, C++ and Shell Script.

• Good presentation and report writing skills.

• BSc or MSc in Cybersecurity is desirable.

• Advanced industry recognised qualifications such as GIAC GXPN and GRTP are desirable.

Job Description – Modern Workplace Engineer

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Modern Workplace Engineer – Lisbon / York The Role: We are hiring a Modern Workplace Engineer to work within our IT Services infrastructure team. The IT Services (ITS) function consists of ~100 IT professionals that deliver and maintain the technology that enables everyone here, our partners and our customers; every hour of every day. Our business is fast moving, quick to decide and we have rapidly evolving targets and priorities. You will be used to working in a similar environment and will have the ability to work in a self-motivated and confident manner. Key Responsibilities:

• Act as a primary technical contact for key technical areas, coordinating with stakeholders as required using strong system administration and trouble shooting skills.

• You will be an expert in modern workplace technologies and configure tools to automate the provisioning, testing and deployment of infrastructure.

• Contribute and create planning, designs and delivery of IT initiatives. • Produce and own system and infrastructure designs, policies and documentation. • Provide reports and proposals for improvements to colleagues and stakeholders. • Provide advice and guidance to support the adoption of methods and tools. Drive IT

Services in the migration towards a code centric model for managing infrastructure. • Act as a support escalation point for the 3rd line infrastructure support provider. • Proactively manage IT infrastructure to minimise business disruption and identify

and drive initiatives to improve the quality and effectiveness of the infrastructure services.

• Manage and provide 3rd line advice for infrastructure platforms in accordance with agreed service levels, standards and processes.

Essential skills:

• Expertise in modern workplace technologies and the eco system e.g. Microsoft 365 • Operating Systems e.g. Windows 10/11 • Client applications e.g. Office 365, Teams, OneDrive • Device management and deployment e.g. Intune, Autopilot • Understanding of virtualisation techniques e.g. VMware vSphere • Virtual Desktop Infrastructure e.g. Citrix Virtual Apps and Desktops, Azure Virtual

Desktop, W365 • Knowledge of security best practices e.g. patching and conditional access • Strong system administration and troubleshooting skills • Creation/Contribution of HLD and LLD designs

Desirable:

• Experience working within an Agile environment • An appreciation of DevOps principles. • Scripting and automation e.g. PowerShell • Packaging and delivery of applications • Relevant certifications, such as in Microsoft 365 are advantageous

Job Description – Systems Analyst

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Systems Analyst Reporting To: Technical Product Manager Location: York/Colchester As a Systems Analyst within Hiscox you will create and deliver solutions which address business needs through the efficient exploitation of new, or existing, technology capabilities augmented by integration and automation. Ensuring solutions work effectively end to end, improving user experience and productivity while minimising the total cost of ownership. As a Systems Analyst you will be involved in all stages of the delivery process, from ideation, requirements gathering, and analysis, to build, test and deployment. Developing a strong understanding of the business case, impacted business processes, and supporting technology to ensure successful outcomes. Working within a multidisciplinary team you will be responsible for creating low level solutions, including technical specification, while providing direction and leadership to technical and non- technical stakeholders.

This is a key role for the delivery of technical innovation within the Hiscox UK Retail team. As a Systems Analyst you will be expected to take on challenging deliveries, spanning more than one application and/or technology and be very delivery focused. Key Responsibilities: · Take ownership of the solution technical specification, developing a detailed understanding of the business requirements, shaping the solution, and documenting the technical requirements as user stories and/or functional specifications including acceptance criteria, to ensure clarity and alignment with business objectives. · Develop a reputation as a credible, trusted, partner through the creation of strong relationships with business stakeholders, SME’s and internal and external technical colleagues at all levels. · Work with non-technical business stakeholders, eliciting requirements and developing an understanding of their needs and processes. Helping steer the business thinking to minimise complexity and maximise reuse. · Working with technical colleagues including Product Owners, Solution Architects, developers, testers and software vendors you will be responsible for developing and reviewing solution options, to ensure business functional and non-functional concerns are addressed. · Act as a trusted SME for developers and testers throughout the development process. Providing support and guidance on how the solution should be implemented, and tested. · Support testing activities, reviewing results, triaging failures, analysing defects and identifying underlying root cause. · Responsible for implementing continual improvements within your sphere of influence. Maximising the efficiency of the team to ensure that we are constantly delivering high quality and effective technical change. Technical Skills: · Proven experience of eliciting requirements from business stakeholders. Documenting the agreed technical solution in a format which can be readily understood by technical and non-technical colleagues, utilising a range of techniques as appropriate. · Capability to organise and facilitate collaborative requirements or design workshops to explore challenges and agree solutions.. · Experience of working with third party software vendors, software houses and technology vendors. · Proven experience working with systems integration, creating and reviewing API specifications using both SOAP and REST protocols. · Experience of working with complex software applications such as D365, and packages, with ability to develop a detailed understanding of the application functionality and processing. Nice to have · Ability to understand database schemas is required, with experience of writing SQL an advantage. · Previous exposure to the insurance industry would be advantageous · Understanding of the Azure cloud architecture, principles and components would be beneficial.

Job Description – Senior Application Specialist

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Position: Senior Application Specialist Location: York The Role: Although Hiscox UK have utilised Microsoft Azure Cloud Services for several years, we are just starting out on the adoption of Microsoft D365 CE and the Power Platform suite. As a Senior Application Specialist in the Power Platform CoE, you will be at the forefront of this initiative. Reporting into the Technical Architect (Power Platform) you will lead a small team of application Specialists creating innovative solutions using Dynamics 365 and the Power Platform and focusing on low/no-code. Working with business stakeholders you will refine and develop requirements into solutions using the Power Platform, balancing potentially conflicting requirements across different workstreams or business units to streamline business process and maximise organisational efficiency. You will have a key role in the development and ongoing improvement of our Dynamics 365 and Power Platform estate. Working with our Microsoft partners, you will ensure the quality of the D365 solutions being implemented by them as well as providing continuous maintenance and

improvement. You will be responsible for the end-to-end delivery of internal projects using Power Platform and D365 from requirements gathering and estimations, through solution design, build, test and delivery, also ensuring software deliverables are documented, secure, efficient, easily maintainable and with an appropriate support model in place. The Senior Application Specialist will also work with the Technical Architect (Power Platform) in the development of an appropriate governance model for the CoE and the wider business, with associated policies and standards, to ensure any Power Platform components meet best practice, are manageable, maintainable, secure and performant. You will maintain an up-to-date knowledge of technology advances in Dynamics 365 CE and Power Platform, promoting a culture of continuous improvement within the team. Providing direction and support to other colleagues across the business and acting as an SME for Microsoft D365 and Power Platform Key Responsibilities:

• Work with key business and technology stakeholders to elicit and refine requirements, ensuring solutions are pragmatic and maximise the benefits of the technology.

• Collaborate with the Power Platform Architect, and Solution Architects, to ensure Dynamics 365 and Power Platform solutions are developed in accordance with Hiscox’s architectural principles, policies and guidelines, and remain aligned with the Microsoft upgrade roadmap.

• Take ownership of Power Platform and Dynamics 365 CE technical design and solution architecture.

• Provide leadership, direction and support to other members of the team. • Support the definition and introduction of an appropriate governance model to

assist in the adoption of Power Platform and Dynamics 365 technologies. • Lead in the design, development and delivery of Dynamics 365 CE and Power

Platform components, ensuring they remain securely configured, access control models are enforced, appropriate metrics are captured, and technical standards are adhered to.

• Support the Engineering team in the definition and development extensions or integrations to support more advanced scenarios.

• Ensure that extensions to Dataverse and the Common Data Model are introduced in a manner consistent with industry best practice.

• Provide ongoing support and further development for deployed solutions. • Ensure that non-functional requirements are identified and addressed, with

components securely configured, access controls enforced, env’s sized appropriately, effective monitoring metrics are captured, and an effective support model in place.

Essential Skills:

• Proven track record of working as a Senior Functional Specialist or Developer, in the definition, design, development, testing and deployment of D365 and Power Platform applications and solutions.

• In depth knowledge of Microsoft Dynamics 365 CE (particularly Customer Service and Sales) and the Power Platform (Power Apps, Power Automate, Power Pages, Power BI and CoPilot Studio) including an appreciation of appropriate use cases for each.

• Experience with leading people. • A drive to develop your own, and your teams, technical skills and knowledge.

• Understanding of Azure cloud technology and the Azure security model. • Strong communication skills and ability to talk to technical and non-technical

stakeholders. • Self-motivated and demonstrable ability to stay current with the latest technologies,

trends, best-practise and security that can benefit the technology roadmap and team.

• Experience with both waterfall and agile project methodologies, and application lifecycle management.

Desirable Skills:

• Intermediate or Advanced level Power Platform or Dynamics Microsoft certifications e.g. Power Platform Functional Specialist Associate, Power Platform App Maker Associate, Power Platform Solution Architect Expert

• Experience in working with Power Platform AI Builder and integrating with external AI technology would be an advantage.

• Experience with extending the Power Platform using C#, JavaScript etc. • Insurance industry knowledge and experience an advantage.

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

we’re committed to transforming workplaces and empowering individuals with our portfolio of IT solutions and managed service capabilities. We unlock the real value of your IT investment, your people, and your processes to deliver the business outcomes that matter to you.

Job Description – Business Development Manager – Data Protection

We are now very excited to grow that team further by hiring a new Business Development Manager to focus on overseeing sales opportunities in the data protection space.

What will you be doing?

• Sales – you will be responsible for building the data protection sales pipeline and ensuring the consistent growth of data protection offerings. This will involve managing vendor relationships to create incremental revenue streams, acting as a specialist sales resource to help educate customers as well as working with marketing to execute and track bespoke data protection campaigns across all sectors.

• Service Delivery – you will manage and maintain service delivery expectations with customers while adhering to and promoting the Phoenix company values at all times. This involves working with the service delivery team to ensure SLA’s and deliverables are compliant.

• Management – you will ensure that all sales leads and opportunities are tracked and managed effectively as well as provide quarterly sales reports for key stakeholders. You are responsible for tracking and managing the P/L of the business unit to ensure it’s success and will be seen as an educator for the wider team, using your knowledge and expertise to embed data protection conversations at the heart of our go to market.

Why you should apply?

Data Protection is a hugely exciting growth area of the business and this is an opportunity to join at an early stage and help shape the unit. We have a huge customer base that contains a lot of untapped potential for this sector and the right person will be able to excel.

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will already have significant experience in a similar position where you are selling data protection services, the likelihood is that this is done by working for another reseller or distributor. You will be knowledgeable of the data protection space and there is a strong likelihood you will have come from a cyber security background.

Key Skills:

• Strong technical understanding of data protection and the current marketplace.

• Has the confidence and ability to take timely and appropriate decisions to further business objectives.

• Establishes high goals for personal success and personal accomplishment; meets or exceeds those goals; conveys a sense of urgency and drives issues to closure.

• First-class written and verbal communication skills with the ability to communicate effectively at all levels.

• Structured. Focused. Business-minded. Able to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met.

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

we’re committed to transforming workplaces and empowering individuals with our portfolio of IT solutions and managed service capabilities. We unlock the real value of your IT investment, your people, and your processes to deliver the business outcomes that matter to you.

Job Description – ServiceNow Consultant

We are now very excited to grow that team further by hiring a ServiceNow Solutions Consultant to guide our customers through the journey of digital transformation with the ServiceNow platform.

What will you be doing?

• Solution Development – you will be the in-house expert for ServiceNow solutions, helping the team to craft solutions for complex client needs covering the diverse ServiceNow application suite. You will be providing expert recommendations for implementations that ensure alignment with vendor and industry best practices.

• Sales & Client Engagement – you will be supporting the sales teams with technical and functional inquiries during pre-sales and will lead preliminary scoping sessions. You will be expected to engage with a wide range of client stakeholders, from technical SME’s to C-level executives and will provide clear and in-depth project scope information to both vendor and implementation partners.

• Knowledge Acquisition & Management – as the subject matter expert in the team you will be required to maintain your ServiceNow certifications and stay informed on all delta releases as well as engaging in internal knowledge sharing through webinars, training sessions and team mentorship.

Why you should apply?

ServiceNow implementation is a relatively new area of our business and this means we have a huge customer base that contains a lot of untapped potential and the right person will be able to excel. There will be huge opportunities for growth as one of the first in our team to specialise.

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will already have significant experience in a similar position and will be able to bring their experience and knowledge of the ServiceNow platform with them to this role. This role requires a blend of technical expertise, industry insights, and exceptional communication skills to design and deliver solutions to complex business challenges.

Key Skills:

• Strong hands-on experience with ServiceNow ITSM and at least one additional major application suite such as ITOM, ITBM, SecOps, GRC, CSM, HRSD, or SAMP.

• Must hold at least one (three preferred) ServiceNow Certified Implementation Specialist certification.

• Must have ServiceNow Sales and Pre-Sales Accreditation in Platform, ITSM and one additional specialist area.

• Excellent verbal and written communication skills; adept at presenting to diverse audiences.

• Self-motivated and disciplined with a strong ability to manage multiple complex projects.

• Strong troubleshooting skills and commitment to ongoing learning of service delivery solutions.